KP
Kevin P

1 reviews | Active since Jul 2019

15 Nov 2025, 17:42

Builders Warehouse - A *******

I purchased Garden Master Kikuyu seeds, Garden Master compost, bonemeal and fertiliser from Builders… spent 5 days of labour o 120sqm of lawn prep…. After all the prep, we layered the compost and bonemeal and planted the seed in rows. After 2 weeks, there are nutsedge **** growing in rows where we planted. It seems the compost was infected. Wrote to Builders, sent them pictures, took samples of the ****s to Builders. Only for the manager of the branch to tell me the nutsedge ****s are grass. No accountability, no care of the financial loss and lack of enforcement of supplier quality from a Retailer that has captured the African market… it’s a stark reminder that true service is perhaps only available at the smaller retailers lived by their owners. I spend thousands of rands each month at this store. I can safely say I won’t be supporting them anymore.

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Replies (2)
Builders Warehouse
Builders Warehouse's reply16 Nov 2025, 08:31
Official
Hi Kevin, 

Thank you for getting in touch with us.

I am so sorry for the level of service you have received and for the inconvenience caused. 

I do see that there has been a query logged regarding this matter, and our team is working on it to have it resolved for you as soon as possible. JF 
Builders Warehouse
Builders Warehouse's reply18 Nov 2025, 08:24
Official
Hi Kevin, 

I will look into this for you and get back to you as soon as I have any information. JF