Builders Warehouse

@BuildersWarehouse I need to share my extremely disappointing experience with your service.

I bought a Trimtech Trimmer from Builders Warehouse Noordheuwel on 02/01/25 (Doc No. S***). Since March/April 2025, I’ve been trying to resolve an issue with the Strubensvalley branch after the trimmer failed.

The product was sent to Trimtech, who claimed I had “misused” it. This is completely untrue. I used the trim gut that your own staff supp**** and recommended at the time of purchase. Despite this, I was refused a replacement or any resolution.

As a loyal customer for many years, this is my first product complaint — and the way I’ve been treated is shocking. I was made to feel as if I intentionally damaged the product, which is both insulting and unacceptable.

To make matters worse, when I went to Customer Service to explain the situation, the staff member seemed only interested in getting me to sign a condemnation form. I refused. I left my number and asked for a supervisor to call me. No one ever contacted me.

This entire experience has been incredibly frustrating and reflects very poorly on Builders Warehouse. I expect better.

I’m asking for proper assistance and for Builders to take accountability. It’s time to review your customer service and quality control processes so other customers don’t go through the same thing.

@BuildersWarehouse — please resolve this. I’m still waiting.