1 reviews | Active since May 2016
Builders warehouse
I bougt melamine boards to be cut on 15/8/2017, the people said it will be cut the same afternoon or early next morning. I had to phone 7 times on 18/8/2017 whereafter I was told the boards will only be ready for collection on the 21 August. I tried speaking to a manager, they put me through 8 times where I spoke to people that either can't speak propper english, don't understand me or simply put the phone down. There is NO person that takes responsibility at all and NO service at all.
Good Afternoon Adéle,
Thank you for your feedback.
I'm sorry to hear about the experience you've had when purchasing your melamine boards. This is certainly not the type of service we would want you to receive.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you.
As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience.
I've escalated this matter to the relevant parties, in order for this to be looked into.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Regards,
Natalie Adams
Customer Contact Centre Agent
Best regards,
Good Afternoon Adéle,
Thank you for your feedback.
I'm sorry to hear about the experience you've had when purchasing your melamine boards. This is certainly not the type of service we would want you to receive.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you.
As a business we remain committed to ensuring that you our valued customer, have an exceptional shopping experience.
I've escalated this matter to the relevant parties, in order for this to be looked into.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Regards,
Natalie Adams
Customer Contact Centre Agent
Best regards,