Builders Warehouse

My experience with the Builders Warehouse call centre was probably one of the most unpleasant experiences I've had. I ordered a 950-litre Jojo tank online with Builders Warehouse on the 24th of November 2023, their website says that there is a 2-5 waiting period for deliveries. On Wednesday, the 29th of November, a driver gave us a call to let us know that their truck had broken down and that they would deliver the next day (30th Nov) - they did not and did not call or inform us in any way that there was a delay. I reached out to the call centre on Friday morning the 1st of Dec, the gentleman that I spoke to informed me that he would escalate and get back to me, he called and I unfortunately missed the call. I then called again and spoke to a lady who offered very little assistance. She first told me that the system said that our item had already been delivered and was quite unwilling to assist, she said that all she could do was escalate to the branch and said that they would deliver on Saturday the 2nd of Dec. Saturday came and went and nothing. I then again reached out on Monday the 4th of Dec, again the lady I spoke to said first that our item was delivered, and when I had told her that it had not been delivered, she said that she could not assist. I asked for her full name and a reference number for my call, she refused to provide me with either. I then asked to be transferred to a manager. I was transferred and he assisted and said that he was not sure why the previous lady was rude and could not even give me a reference number for my call. Our Jojo was finally delivered on the 5th of Dec after all of the unpleasant conversations and conflicts I have not received even a courtesy call to apologise for the inconvenience on my side as a paying customer.