Builders unable to issue me with a valid tax invoice - Purchase >R5 000.

I bought a lawnmower fro Builders in Centurion on 7 April 2025. They said they could not provide me with a tax invoice unless I have a Builders Card. A lady at the information desk assisted me. She spelled my company name incorrecly after I spelled it for her twice. I asked about adding an address as it is a requirement for a valid tax invoice and she said that I can do edits and add the address on the internet. I tried this, but the system does not allow for a format to accommodate my farm address. I e-mail cutsomer service. After numerous e-mails and calls, including a message that they cannot assist, they responded this morning with a copy of the original INVALID tax invoice. I have spend too much time on this - my advice - customers registered for VAT must be aware that they may not receive a valid tax invoice, report this to SARS.