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wilma G
1 reviews | Active since Dec 2025
19 Dec 2025, 18:18
Builders Tokai.. Biggest ****mers this Xmas!!
I bought a Zodiac creepy crawly TODAY.. Not happy and returned it TODAY.. And Tokai refused to return for a replacement or refund!! Just spent R1 500 and feel completely **********.. They will send Zodiac technicians out... Seriously!! 4 days before Xmas??!!I want a replacement or refund!! Then I call the Builders Contact Centre and they transfer me to CSAT IVR before I even speak to an agent..Hows that for call avoidance from their Contact centre!! This was such a ****!! I am disgusted!!!!
Helpful (0)
Replies (5)0
Replies (5)
Builders Warehouse's replyOfficial
20 Dec 2025, 08:49Hi Wilma,
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll have this looked into and we'll be in touch.
Kind regards,
AO
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll have this looked into and we'll be in touch.
Kind regards,
AO
Builders Warehouse's reply20 Dec 2025, 08:49
Official
Hi Wilma,
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll have this looked into and we'll be in touch.
Kind regards,
AO
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll have this looked into and we'll be in touch.
Kind regards,
AO
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wilma G's updateReviewer Update
20 Dec 2025, 11:40Please be in touch TODAY! Zodiac advised we can return within 7 days.. TELL TOKAI THAT!! I need a contact person to speak to today at the store thats not going to turn me away AGAIN..
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wilma G's update20 Dec 2025, 11:40
Reviewer Update
Please be in touch TODAY! Zodiac advised we can return within 7 days.. TELL TOKAI THAT!! I need a contact person to speak to today at the store thats not going to turn me away AGAIN..
Builders Warehouse's replyOfficial
20 Dec 2025, 11:42Hi Wilma,
Thank you for your response.
I've escalated your feedback and we'll be in touch.
Kind regards,
AO
Thank you for your response.
I've escalated your feedback and we'll be in touch.
Kind regards,
AO
Builders Warehouse's reply20 Dec 2025, 11:42
Official
Hi Wilma,
Thank you for your response.
I've escalated your feedback and we'll be in touch.
Kind regards,
AO
Thank you for your response.
I've escalated your feedback and we'll be in touch.
Kind regards,
AO
wG
wilma G's updateReviewer Update
20 Dec 2025, 11:53So now BUILDERS TOKAI advised that a pool product had to stay OUT OF THE POOL before agreeing to exchange or refund!! How does that make any sense!!!!! What dos the 7 day return policy mean ZODIAC AND BUILDERS TOKAY??????? You tell me that!!!!!!!I want a new product and I want it TODAY!!!!!!
wG
wilma G's update20 Dec 2025, 11:53
Reviewer Update
So now BUILDERS TOKAI advised that a pool product had to stay OUT OF THE POOL before agreeing to exchange or refund!! How does that make any sense!!!!! What dos the 7 day return policy mean ZODIAC AND BUILDERS TOKAY??????? You tell me that!!!!!!!I want a new product and I want it TODAY!!!!!!
Builders Warehouse's replyOfficial
20 Dec 2025, 14:00Hi Wilma,
I've escalated your feedback and we'll be in touch.
Kind regards,
AO
I've escalated your feedback and we'll be in touch.
Kind regards,
AO
Builders Warehouse's reply20 Dec 2025, 14:00
Official
Hi Wilma,
I've escalated your feedback and we'll be in touch.
Kind regards,
AO
I've escalated your feedback and we'll be in touch.
Kind regards,
AO