jB
jesuina B
1 reviews | Active since Aug 2015
23 Sept 2020, 08:52
builders think you are a joke
Mixing paint department
No one would guess that if you stand by the mixing paint department that you would leave with clothes that is messed up with paint. Staff laughs at the fact that they mess on your clothes , face and in your eyes with paint and then when you ask for management to lay a complaint no one answers. I took photos of my face and jacket and the paint in my left eye has caused inflamed eye this morning. I am disgusted with this service and demand Management to contact me and give me a solution to this problem.
Contact me at info @ cilyca . co . za
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Replies (1)
Builders Warehouse's replyOfficial
23 Sept 2020, 17:29Hi Jesuina,
Thanks for your feedback.
I'm truly sorry to hear the above, definitely not acceptable and it needs to be addressed. I want to reassure you that we do train our staff to assist our customers in a courteous and professional manner. This is not the kind of experience any of our customers should have.
Please share the following with us on a private reply in order to further assist you:
- Your Full Name
- Your Contact Number
- The name of the Builders store
- Who you last spoke to in store
- Your Invoice number (Begins with a C r E)
Looking forward to your private reply to further assist.
Regards,
Joshua
Thanks for your feedback.
I'm truly sorry to hear the above, definitely not acceptable and it needs to be addressed. I want to reassure you that we do train our staff to assist our customers in a courteous and professional manner. This is not the kind of experience any of our customers should have.
Please share the following with us on a private reply in order to further assist you:
- Your Full Name
- Your Contact Number
- The name of the Builders store
- Who you last spoke to in store
- Your Invoice number (Begins with a C r E)
Looking forward to your private reply to further assist.
Regards,
Joshua
Builders Warehouse's reply23 Sept 2020, 17:29
Official
Hi Jesuina,
Thanks for your feedback.
I'm truly sorry to hear the above, definitely not acceptable and it needs to be addressed. I want to reassure you that we do train our staff to assist our customers in a courteous and professional manner. This is not the kind of experience any of our customers should have.
Please share the following with us on a private reply in order to further assist you:
- Your Full Name
- Your Contact Number
- The name of the Builders store
- Who you last spoke to in store
- Your Invoice number (Begins with a C r E)
Looking forward to your private reply to further assist.
Regards,
Joshua
Thanks for your feedback.
I'm truly sorry to hear the above, definitely not acceptable and it needs to be addressed. I want to reassure you that we do train our staff to assist our customers in a courteous and professional manner. This is not the kind of experience any of our customers should have.
Please share the following with us on a private reply in order to further assist you:
- Your Full Name
- Your Contact Number
- The name of the Builders store
- Who you last spoke to in store
- Your Invoice number (Begins with a C r E)
Looking forward to your private reply to further assist.
Regards,
Joshua