Builders still avoiding the problem they have created

So I've been having this issue with builders now for over a month, their branch manager Jorge Oake used ********* and ********* ways to get a document signed, and when I had put it all here on helicopter a customer consultant Kurt Damons emailed me saying he will investigate the matter and get back to me by the 11/01/2018.... which has not happened. This further proves how poorly builders treats their customers as well as how builders condones the dirty, ********* manner in which their staff operate. Builders been avoiding this issue so I am now at my last straw. I'm taking this to every social platform available. It is time that builders or mass Mart take responsibility for their actions.