Builders running promotions without STOCK!

So Sat the 19th I saw a GOLDAIR Air Cooler that I have been looking for a while. Builders Raslouw ran out of stock on the black one and had no stock on the white one. I asked them to check their Centurion branch but the phone just kept on ringing.

I then tried to locate one using their online platform. From there things went downhill; their website is way to fast for selection, after numerous attempts was I able to secure one at Centurion, I paid for it and was ready to collect because it is SUMMER and it is HOT!

I then got phoned by Centurion stating that the only one that they have is broken....? Why is it so impossible to get in your car, drive to the next branch and collect one from them? I was told to wait until Tues as they can only collect then? Never knew that you need 4 days from Centurion to Greenstone to travel by car?

Well; the total inconvenience of a website that is not fully functional now falls onto me! I ordered and paid upfront to have an Air cooler for my house as it is hot, we went through the weekend minus any Air Cooler and now we have went through Mon and Tues in this heat wave session still no cooler. It is not like a have an alternative option as my money was spend online thinking they had stock...

Seems that I have to wait until Fri as it was given as option B/C as the supplier will then only deliver stock never mind the other 8 units left in Gauteng. What does one need to do to get service these days? It seems that Builder's has gotten so big they can ignore the smaller purchasing customers? Do I wait now for Fri so that I can collect? Do I accept the usual "Sorry - supplier problems" excuse?

Why did you run the PROMO IN THE FIRST PLACE WHEN YOU HAD NOT STOCK??