Builders Rivonia is rude

The branch manager used to care, now she argues with her loyal customers instead of admitting she made a mistake. Never argue with your customer. I used to think highly off Yvonne but now I'm disappointed in the way she spoke to me yesterday. She does not read her messages properly and then repeatedly blames me. Her staff at the store also disappoint. I got a clear message stating my delivery would happen on a specific day but it neve happened. Again I was blamed but her employee who kept cutting me off. Loyal no more. Yvonne has lost her passion for the customer.