Builders returns, refunds of Ryobi dragging on for 5 months

Bought a Ryobi lawnmower at Buffelsfontein PE branch, it never worked, was collected as a return but to date the refund has not happened.

Call centre bounces from pillar to post, emails have little impact - despite the fact that Builders are doing record high sales after level 4 re-opening, they claim their under staffing of call centres (which were never shut down by law)

It is a very poor experience and will never buy any high value (or Ryobi product) from Builders again. Disgraceful