WF
Wayne F
1 reviews | Active since Jan 2014
09 Aug 2025, 10:56
Builders return policy.
I purchased sensor globe that didn't work. It come in a blister pack. I was informed I need packaging in contravention of legal requirements. I was shown a sign by management. I insisted Nd explained the law and threatened to post this. They then agreed. But I feel this needs to be highlighted.
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Builders Warehouse's replyOfficial
09 Aug 2025, 11:34Hi Wayne,
Thank you for bringing this to our attention.
I'm sorry to hear about your experience and appreciate you taking the time to share your feedback.
While we're glad the issue was ultimately resolved, we understand your concerns regarding the initial handling of your return.
We'll ensure that the necessary steps are taken to better the experience for our customers.
If you need anything else, let us know.
Kind regards,
AO
Thank you for bringing this to our attention.
I'm sorry to hear about your experience and appreciate you taking the time to share your feedback.
While we're glad the issue was ultimately resolved, we understand your concerns regarding the initial handling of your return.
We'll ensure that the necessary steps are taken to better the experience for our customers.
If you need anything else, let us know.
Kind regards,
AO
Best regards,
Builders Warehouse's reply09 Aug 2025, 11:34
Official
Hi Wayne,
Thank you for bringing this to our attention.
I'm sorry to hear about your experience and appreciate you taking the time to share your feedback.
While we're glad the issue was ultimately resolved, we understand your concerns regarding the initial handling of your return.
We'll ensure that the necessary steps are taken to better the experience for our customers.
If you need anything else, let us know.
Kind regards,
AO
Thank you for bringing this to our attention.
I'm sorry to hear about your experience and appreciate you taking the time to share your feedback.
While we're glad the issue was ultimately resolved, we understand your concerns regarding the initial handling of your return.
We'll ensure that the necessary steps are taken to better the experience for our customers.
If you need anything else, let us know.
Kind regards,
AO
Best regards,