BUILDERS REFUSE TO REPLACE DEFECTIVE PRODUCT UNDER 3 YR WARRANTY

<p>On 27/04/2016 I bought 4 x Verbatim LED lightbulbs for R130.00 each from Builders Warehouse Strubens Valley.</p> <p>The bulbs have carry a 3 year warranty and are rated for 15000 hours, or 2.7hrs a day for 15 years! 13 months after buying them, one of the LED bulbs stopped working.</p> <p>I took it back to Builders in May 2016 and asked that they replace it. The manager (the persons name starts with a ‘ph’ or has ‘ph’ in the name) told me that they won’t replace it and I must follow up with Verbatim.</p> <p>I advised him that as the reseller of the product, the re-seller undertakes to honour the products 3 year warranty. In fact, the Verbatim warranty clearly states that if a product is defective, it should be taken back to the re-seller (Builders) and the reseller will replace the defective product under the 3 year product warranty.</p> <p>Subsequently two of the other bulbs have also died. So I am now sitting with 3 out of the 4 lightbulbs which have died, and have not even come close to 1 500 hours out of their 15 000 hour lifespan.</p> <p>PLEASE REPLACE THE 3 FAULTY BULBS UNDER WARRANTY, AS IT IS YOUR RESPONSIBILITY TO DO SO.</p> <p>Your returns staff also need to be educated as to how product warranty’s work, and shouldn't argue with informed customers.</p> <p> </p>