Builders Really NOT ready for Online Sales …Refund still pending…Managers shocking service

Builders Online advertised an out of stock item “Ryobi Brush Cutter” with the incorrect image, which they only attempted to update 4 days after it was brought to their attention. I app**** and paid for the product. They couldn’t find a replacement and quickly offered a refund…which still has not been concluded 11days later.

-2 Days After the attempted incorrect item delivery (I send the driver back with the item) I called them up, builders having no recollection of the event and they took another week to conclude that the item was in fact incorrect. Another few days and numerous calls to the Online Manger…(which on a good day is only available perhaps once) he confirmed the item was sold out and a refund can be done.

5days later…no refund and no feedback… When you call they cannot find much details on the system and a new request is logged…with the promise “we will get back to you soonest” and most times the managers are not available, when they are they cannot resolve a simple stock, refund, or update client query.

Stay away from any online sale with them