Builders Online Store ****!!

I placed an order online, and paid via the instant eft. Delivery due in 48 hours A week later I called to query the order and an assistant said he would be in contact with me. The next day I received an email indicating that my order was cancelled, and i would be refunded the amount to reflect within 3 days. 1 week later, I call to query refund as nothing received. I was ensure that payment will be mad in next 3 business days. 3 business days later- i called only to be rudely dismissed by my claim and have the call cut on me. Still waiting to be refunded. Credit doesn’t even reflect on my account.