JH
Jeff H
1 reviews | Active since Sept 2024
23 Dec 2024, 12:48
Builders Online Shopping Experience
Builders online shopping process is broken - ordered a wheelie bin - to be picked up in Herm****. Despite numerous queries over 4 weeks and getting very little response - they then unilaterally changed delivery pick up to somewhere in Somerset West? Why - I am not travelling a 100 odd kays to fetch the thing?
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Replies (4)0
Replies (4)
Builders Warehouse's replyOfficial
23 Dec 2024, 12:53Hi Jeff,
Thank you for bringing this to our attention. I am sorry for the level of service you've received and that this was your experience.
I will have the matter escalated and our team will be in touch.
Regards,
SR
Thank you for bringing this to our attention. I am sorry for the level of service you've received and that this was your experience.
I will have the matter escalated and our team will be in touch.
Regards,
SR
Builders Warehouse's reply23 Dec 2024, 12:53
Official
Hi Jeff,
Thank you for bringing this to our attention. I am sorry for the level of service you've received and that this was your experience.
I will have the matter escalated and our team will be in touch.
Regards,
SR
Thank you for bringing this to our attention. I am sorry for the level of service you've received and that this was your experience.
I will have the matter escalated and our team will be in touch.
Regards,
SR
Builders Warehouse's replyOfficial
23 Dec 2024, 16:36Hi Jeff,
As advised the store has requested stock from BWH Helderberg and will be in contact with you once the stock has arrived.
Regards,
SR
As advised the store has requested stock from BWH Helderberg and will be in contact with you once the stock has arrived.
Regards,
SR
Builders Warehouse's reply23 Dec 2024, 16:36
Official
Hi Jeff,
As advised the store has requested stock from BWH Helderberg and will be in contact with you once the stock has arrived.
Regards,
SR
As advised the store has requested stock from BWH Helderberg and will be in contact with you once the stock has arrived.
Regards,
SR
JH
Jeff H's updateReviewer Update
23 Dec 2024, 16:50No timing on the above - have been waiting for weeks for a simple order?
What about my other 'unfinished orders'?
What about the call from management?
What about a review of your online system that is clearly broken - no proper UAT or UX done before being implemented?
What about the messaging that your customer is getting - telling me to pick up in Helderberg - who changed that in the first place?
What about telling me my order will be cancelled in 10 days if not picked up?
What about my other 'unfinished orders'?
What about the call from management?
What about a review of your online system that is clearly broken - no proper UAT or UX done before being implemented?
What about the messaging that your customer is getting - telling me to pick up in Helderberg - who changed that in the first place?
What about telling me my order will be cancelled in 10 days if not picked up?
JH
Jeff H's update23 Dec 2024, 16:50
Reviewer Update
No timing on the above - have been waiting for weeks for a simple order?
What about my other 'unfinished orders'?
What about the call from management?
What about a review of your online system that is clearly broken - no proper UAT or UX done before being implemented?
What about the messaging that your customer is getting - telling me to pick up in Helderberg - who changed that in the first place?
What about telling me my order will be cancelled in 10 days if not picked up?
What about my other 'unfinished orders'?
What about the call from management?
What about a review of your online system that is clearly broken - no proper UAT or UX done before being implemented?
What about the messaging that your customer is getting - telling me to pick up in Helderberg - who changed that in the first place?
What about telling me my order will be cancelled in 10 days if not picked up?
Builders Warehouse's replyOfficial
23 Dec 2024, 18:00Hi Jeff,
We're looking into this and we'll be in touch.
Kind regards,
AO
We're looking into this and we'll be in touch.
Kind regards,
AO
Builders Warehouse's reply23 Dec 2024, 18:00
Official
Hi Jeff,
We're looking into this and we'll be in touch.
Kind regards,
AO
We're looking into this and we'll be in touch.
Kind regards,
AO