RH
Rodney H

1 reviews | Active since Feb 2016

05 Aug 2020, 18:51

Builders online seems to be offline..

So on July 31st i for the first time placed an online order with Builders Warehouse. The delivery date given was Monday 3rd August. The 3rd of August came and went and still no delivery. They say track your order online but this service is busted. They say talk to us online but this link does not open and theres no way to phone a branch directly. So since yesterday i have now spoken with 3 individuals each saying they will look into it and get back to me really soon. The last two persons being a Chenay and a Ashley. So it seems the message got as far as management and no further. No calls have been returned regarding the delivery date so i guess tomorrow i will have to try again. Bottom line here is Builders Warehouse is no Takealot when it comes to e commerce. They should go back to the 20th century if they cant even get this right! My point being, if you were thinking of purchasing something from them online, dont go there! Order number for any person in management that gives a f... is ***

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Replies (3)
Builders Warehouse
Builders Warehouse's reply06 Aug 2020, 10:58
Official
Hi Rodney,

Thanks for your feedback.

I'm sorry to hear the experience you've had with us, this is unacceptable and needs to be addressed. We always strive to give our customers amazing service, this is very concerning.

Please private message the order number, we unfortunately aren't able to view order numbers on public posts as they are masked by Hellopeter.

Looking forward to your private reply to further assist.

Regards,
Joshua
RH
Rodney H's update06 Aug 2020, 22:55
Reviewer Update
Hi Joshua. So the desk was delivered this morning but there was absolutely no communication from anyone. Was only one person to offload so he asked my wife to help offloads as i was not home. Eventually he got a municipal worker to help offload. So not impressed!!
Builders Warehouse
Builders Warehouse's reply07 Aug 2020, 10:17
Official
Hi Rodney,

Thanks for your feedback.

I'm really sorry to hear the above, would you mind sharing your email and contact details with us? Allow us an opportunity to address this immediately with our team.

Looking forward to your private reply with your contact details.

Regards,
Joshua