mS
muhammad S
1 reviews | Active since Oct 2017
30 Jan 2026, 17:22
Builders online purchase
on 26th December 2025 I made an online purchase (Order #***). eventually got delivered on 27th Jan 2026. they have delivered 1 incorrect item. logged a complaint, John Hammond has been tasked to handle my query. days go by and no response or feedback. How long does it take to get hold of the supplier to and give feedback? Is John taking a walk to the suppliers place and walking back that it takes days. he does not respond to emails. I cant get a refund as this was an online purchase. pathetic service from John Hammond.
Helpful (0)
Replies (9)0
Replies (9)
Builders Warehouse's replyOfficial
30 Jan 2026, 17:42Hi Muhammad,
Thank you for getting in touch with us.
I'm sorry you've received the incorrect item.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I'll follow up on this and we'll be in touch.
Kind regards,
AO
Thank you for getting in touch with us.
I'm sorry you've received the incorrect item.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I'll follow up on this and we'll be in touch.
Kind regards,
AO
Builders Warehouse's reply30 Jan 2026, 17:42
Official
Hi Muhammad,
Thank you for getting in touch with us.
I'm sorry you've received the incorrect item.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I'll follow up on this and we'll be in touch.
Kind regards,
AO
Thank you for getting in touch with us.
I'm sorry you've received the incorrect item.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I'll follow up on this and we'll be in touch.
Kind regards,
AO
mS
muhammad S's updateReviewer Update
03 Feb 2026, 13:52Hello AO, it is now the 3rd Feb 2026 and im still waiting. no one is communicating as to what is going on, seems like no one knows themselves what is going on. CAN SOMEONE COMPETENT PLEASE CALL ME AND EXPLAIN WHY I WAS SENT THE INCORRECT ITEM AND WHAT IS BEING DONE TO RECTIFY THIS AS I CANNOT EVEN RETURN THE ITEM TO THE STORE.
mS
muhammad S's update03 Feb 2026, 13:52
Reviewer Update
Hello AO, it is now the 3rd Feb 2026 and im still waiting. no one is communicating as to what is going on, seems like no one knows themselves what is going on. CAN SOMEONE COMPETENT PLEASE CALL ME AND EXPLAIN WHY I WAS SENT THE INCORRECT ITEM AND WHAT IS BEING DONE TO RECTIFY THIS AS I CANNOT EVEN RETURN THE ITEM TO THE STORE.
Builders Warehouse's replyOfficial
04 Feb 2026, 08:43Hi Muhammad,
I'm sorry you haven't received any feedback.
I'll follow up on this and we'll be in touch.
Kind regards,
AO
I'm sorry you haven't received any feedback.
I'll follow up on this and we'll be in touch.
Kind regards,
AO
Builders Warehouse's reply04 Feb 2026, 08:43
Official
Hi Muhammad,
I'm sorry you haven't received any feedback.
I'll follow up on this and we'll be in touch.
Kind regards,
AO
I'm sorry you haven't received any feedback.
I'll follow up on this and we'll be in touch.
Kind regards,
AO
mS
muhammad S's updateReviewer Update
10 Feb 2026, 06:07once again the frustration builds. still no feedback. worst customer service ever. this company needs to close down permanently. next option is to complain with the consumer ombudsman.
mS
muhammad S's update10 Feb 2026, 06:07
Reviewer Update
once again the frustration builds. still no feedback. worst customer service ever. this company needs to close down permanently. next option is to complain with the consumer ombudsman.
Builders Warehouse's replyOfficial
10 Feb 2026, 08:38Hi Muhammad,
We're sorry for the delay in resolving your query.
I'll follow up with our team and we'll be in touch.
Kind regards,
AO
We're sorry for the delay in resolving your query.
I'll follow up with our team and we'll be in touch.
Kind regards,
AO
Builders Warehouse's reply10 Feb 2026, 08:38
Official
Hi Muhammad,
We're sorry for the delay in resolving your query.
I'll follow up with our team and we'll be in touch.
Kind regards,
AO
We're sorry for the delay in resolving your query.
I'll follow up with our team and we'll be in touch.
Kind regards,
AO
mS
muhammad S's updateReviewer Update
17 Feb 2026, 15:29why is it so difficult to get help from anyone at builders? these lies of Il get back to you don't work. really pathetic service. I have now escalated this to the consumer ombudsman
mS
muhammad S's update17 Feb 2026, 15:29
Reviewer Update
why is it so difficult to get help from anyone at builders? these lies of Il get back to you don't work. really pathetic service. I have now escalated this to the consumer ombudsman
Builders Warehouse's replyOfficial
17 Feb 2026, 15:34Hi Muhammad,
I'm sorry you haven't received any feedback.
I'll follow up with our complaints team and we'll be in touch.
Kind regards,
AO
I'm sorry you haven't received any feedback.
I'll follow up with our complaints team and we'll be in touch.
Kind regards,
AO
Builders Warehouse's reply17 Feb 2026, 15:34
Official
Hi Muhammad,
I'm sorry you haven't received any feedback.
I'll follow up with our complaints team and we'll be in touch.
Kind regards,
AO
I'm sorry you haven't received any feedback.
I'll follow up with our complaints team and we'll be in touch.
Kind regards,
AO
mS
muhammad S's updateReviewer Update
17 Feb 2026, 16:03no really don't waste my time with your lies. this is the 4th time you are saying you will follow up and revert and nothing gets done.
mS
muhammad S's update17 Feb 2026, 16:03
Reviewer Update
no really don't waste my time with your lies. this is the 4th time you are saying you will follow up and revert and nothing gets done.
Builders Warehouse's replyOfficial
17 Feb 2026, 16:10 Hi Muhammad,
I'm sorry for the frustration caused and service received.
We'll be in touch.
Kind regards,
AO
I'm sorry for the frustration caused and service received.
We'll be in touch.
Kind regards,
AO
Builders Warehouse's reply17 Feb 2026, 16:10
Official
Hi Muhammad,
I'm sorry for the frustration caused and service received.
We'll be in touch.
Kind regards,
AO
I'm sorry for the frustration caused and service received.
We'll be in touch.
Kind regards,
AO