Builders Online Is Ignoring Me – Order Not Processed, No Replies, No Accountability (#***)

Builders Online Is Ignoring Me – Order Not Processed, No Replies, No Accountability (#***)

I am completely fed up with the shocking service from Builders Online. My order #*** (placed on 27 November 2025) for a 1kW MobiVolt inverter and BLU52 chlorine has turned into a nightmare of empty promises, zero communication, and no accountability.

After selecting the wrong payment option online, I contacted Builders immediately. I was told to load the money onto my profile and they would place the order for me. I paid, sent proof, and then… nothing. No updates, no confirmation, no action.

For days, I have:

Sent email after email with zero replies

Been told by multiple customer care agents that the chlorine is “ready for collection” at Armitage, yet the branch confirmed NO order exists

Repeatedly requested written confirmation—not once has anyone bothered to send an email

Been promised call-backs that never happened

Contacted the inverter supplier myself, only to be told that Builders never submitted my order

Received contradictory and incorrect information from every agent I spoke to

I have wasted my time, fuel, and effort driving to a branch for stock that is not there. I still have no idea where my order stands, where my money is, or what Builders has actually done—if anything.

This is completely unacceptable from a national retailer.

I want immediate answers:

Is my order actually processed?

Where is the chlorine?

Has the inverter order been sent to the supplier or not?

If Builders cannot resolve this, then refund me in full immediately.

Builders, your customer service is beyond disappointing—it’s non-existent. I expect an urgent resolution.