Builders Online do not value their. Customers

I purchased a Toploader from Builders Online on the 5th Oct and it was supposed to be delivered the 23rd. They did not deliver on 23rd and did not communicate at all. I called in to follow up and was told there is nothing they can do as it gets delivered directly from the supplier. I checked the delivery status on the app and saw delivery was cancelled and rescheduled for the 29th. The delivery date passed again and still not delivered. I called again and was told that they will follow up and call me back. Its the 31st and I havent heard back from them. I checked the delivery status online and saw the delivery was cancelled again and rescheduled for the 4th November. I am so frustrated and dissapointed in the service received from Builders. I am at a point where I am thinking of cancelling the order and request a refund.its clear they dont value their clients. This was a birthday gift for my mom and her birthday has passed already.