CK
Colette K
1 reviews | Active since Feb 2026
12 Feb 2026, 17:31
Builders online
If I could give a minus rating I would. Ordered and paid online an item of about R1000 it was available and allowed me to add, checkout and pay Now all of a sudden there is no stock. To top it off to get my money back I must send proof of payment and they get interest on my money.
No proper feedback, a service agent email ls he tried to call me. No missed call. So now I am waiting for a manager to call me EXTREMELY BAD ONLINE SERVICE At least a customer care lady Candice took my complaint down after a previous consultat just made MD hold on
Helpful (0)
Replies (2)0
Replies (2)CK
Colette K's updateReviewer Update
12 Feb 2026, 17:34Correction R15000 not R1000
CK
Colette K's update12 Feb 2026, 17:34
Reviewer Update
Correction R15000 not R1000
Builders Warehouse's replyOfficial
12 Feb 2026, 17:58Hi Colette,
I'm sorry for the experience you've had and for the service received.
I've followed up and I see that we had to unfortunately cancel the order due to the item now being discontinued.
As we are no longer able to fulfil this order, a refund will have to take place.
Kindly reply to my colleague's email with the relevant documentation so that we can have your refund processed for you.
My sincere apologies for the inconvenience this has caused you.
Regards
KD
I'm sorry for the experience you've had and for the service received.
I've followed up and I see that we had to unfortunately cancel the order due to the item now being discontinued.
As we are no longer able to fulfil this order, a refund will have to take place.
Kindly reply to my colleague's email with the relevant documentation so that we can have your refund processed for you.
My sincere apologies for the inconvenience this has caused you.
Regards
KD
Builders Warehouse's reply12 Feb 2026, 17:58
Official
Hi Colette,
I'm sorry for the experience you've had and for the service received.
I've followed up and I see that we had to unfortunately cancel the order due to the item now being discontinued.
As we are no longer able to fulfil this order, a refund will have to take place.
Kindly reply to my colleague's email with the relevant documentation so that we can have your refund processed for you.
My sincere apologies for the inconvenience this has caused you.
Regards
KD
I'm sorry for the experience you've had and for the service received.
I've followed up and I see that we had to unfortunately cancel the order due to the item now being discontinued.
As we are no longer able to fulfil this order, a refund will have to take place.
Kindly reply to my colleague's email with the relevant documentation so that we can have your refund processed for you.
My sincere apologies for the inconvenience this has caused you.
Regards
KD