VW
Varity W
1 reviews | Active since May 2017
11 Jun 2020, 08:02
Builders online
The most pathetic service
I purchased a tumble dryer online last week. I've made contact with them via mail. I tried calling them but no answer, if they do answer my call is being diverted to people that also, dont answer. I was promised someone will call me that specific day. I'm still waiting! Not once did they call to give me an update about my order.
Rather stick to store purchases!
Helpful (0)
Replies (3)0
Replies (3)
Builders Warehouse's replyOfficial
11 Jun 2020, 14:14Hi Varity,
Thank you for your feedback.
I am awfully sorry for the service you've experienced by us. This is certainly not what we want our customers to go through when you've tried various modes of communication to get help with an order you've placed online.
I understand your frustration as no one has come back to you with feedback. I will ensure this gets addressed with our team who will ensure we improve our service going forward and that feedback is provided.
Please could you provide me with your contact number, email address and the online order number as I am unable to view your profile and contact details on Hello Peter?
By selecting the private reply, I will be able to view the details you send me.
Looking forward to your response.
Regards,
Athena
Thank you for your feedback.
I am awfully sorry for the service you've experienced by us. This is certainly not what we want our customers to go through when you've tried various modes of communication to get help with an order you've placed online.
I understand your frustration as no one has come back to you with feedback. I will ensure this gets addressed with our team who will ensure we improve our service going forward and that feedback is provided.
Please could you provide me with your contact number, email address and the online order number as I am unable to view your profile and contact details on Hello Peter?
By selecting the private reply, I will be able to view the details you send me.
Looking forward to your response.
Regards,
Athena
Best regards,
Builders Warehouse's reply11 Jun 2020, 14:14
Official
Hi Varity,
Thank you for your feedback.
I am awfully sorry for the service you've experienced by us. This is certainly not what we want our customers to go through when you've tried various modes of communication to get help with an order you've placed online.
I understand your frustration as no one has come back to you with feedback. I will ensure this gets addressed with our team who will ensure we improve our service going forward and that feedback is provided.
Please could you provide me with your contact number, email address and the online order number as I am unable to view your profile and contact details on Hello Peter?
By selecting the private reply, I will be able to view the details you send me.
Looking forward to your response.
Regards,
Athena
Thank you for your feedback.
I am awfully sorry for the service you've experienced by us. This is certainly not what we want our customers to go through when you've tried various modes of communication to get help with an order you've placed online.
I understand your frustration as no one has come back to you with feedback. I will ensure this gets addressed with our team who will ensure we improve our service going forward and that feedback is provided.
Please could you provide me with your contact number, email address and the online order number as I am unable to view your profile and contact details on Hello Peter?
By selecting the private reply, I will be able to view the details you send me.
Looking forward to your response.
Regards,
Athena
Best regards,
VW
Varity W's updateReviewer Update
11 Jun 2020, 15:48Hi
Email at ***
Or call me on ***
Email at ***
Or call me on ***
VW
Varity W's update11 Jun 2020, 15:48
Reviewer Update
Hi
Email at ***
Or call me on ***
Email at ***
Or call me on ***
Builders Warehouse's replyOfficial
12 Jun 2020, 16:26Hi Varity,
Thank you for taking my call.
I will follow up with the team at the Tygerberg store regarding your delivery.
I understand that you were told that they will try and squeeze your order in for delivery before the 19th of June.
As soon as I have feedback, I will contact you.
If you need anything please let me know.
Regards,
Athena
Thank you for taking my call.
I will follow up with the team at the Tygerberg store regarding your delivery.
I understand that you were told that they will try and squeeze your order in for delivery before the 19th of June.
As soon as I have feedback, I will contact you.
If you need anything please let me know.
Regards,
Athena
Best regards,
Builders Warehouse's reply12 Jun 2020, 16:26
Official
Hi Varity,
Thank you for taking my call.
I will follow up with the team at the Tygerberg store regarding your delivery.
I understand that you were told that they will try and squeeze your order in for delivery before the 19th of June.
As soon as I have feedback, I will contact you.
If you need anything please let me know.
Regards,
Athena
Thank you for taking my call.
I will follow up with the team at the Tygerberg store regarding your delivery.
I understand that you were told that they will try and squeeze your order in for delivery before the 19th of June.
As soon as I have feedback, I will contact you.
If you need anything please let me know.
Regards,
Athena
Best regards,