pJ
pravesh J

1 reviews | Active since Jan 2014

27 Jun 2024, 13:29

Builders not worth the hassel - dont understand the concept of delivery.

Absolutely a waste of time and effort. 1. Their systems split the order into multiple deliveries. (Customers dont have sight of which stores deliver which items). 2. They promise delivery between 2 to 5 days - its over 10 days and I dont have all my items. 3. Their system shows a delivery is confirmed same status as one item delivered already - but I havent recieved this item. 4. They charge for delivery by dont want to dleiver to my house - +-50 meters from the street. (they want to dump the items on the pavement). - I dont call that delivery. 5. They state they called you for delivery - but there are NO attempts made - NO missed calls, NO whatsapp msg - nothing - but they say they attempted to deliver.

Does buiders expect you to place the order then wait indefinatelly at your gate for them to deliver ? Because if you dont they simply say they attpemted but failed to deliver.

Dont use builders online - They incapable of providing this service that they CHARGE for. - It is NOT worth the hassel. - Rather use a store that understands customer service.

0
Replies (3)
Builders Warehouse
Builders Warehouse's reply27 Jun 2024, 13:35
Official
Hi Pravesh,

Thank you for getting in touch.

I'm sorry for the service you've received and that you haven't received your order or any communication regarding your delivery.

We'll ensure that the necessary steps are taken to better the experience for you.

I'll follow up on this and we'll be in touch. 

Kind regards,
AO
pJ
pravesh J's update27 Jun 2024, 17:23
Reviewer Update
After agreeing with builders that delivery will be done correctly. Including use of wheel barrow to move to my yard. - The delivery team arrive with equipment in their truck but refuse to use it. They simply dumped the sand on side of driveway of shared entrance, including bricks and plaster sand. - With that they dropped a substancial quantity into leaves and then threw that on the side as waste.

They simply dont want to work. - and after paid for - forget it. You stuck like me.

NEVER EVER USE BUILDERS
Builders Warehouse
Builders Warehouse's reply27 Jun 2024, 17:31
Official
Hi Pravesh,

I'm sorry for the service you received and the inconvenienced caused.

Please note that the matter has been escalated and we are waiting for feedback. Once we receive feedback, we will contact you.

Kind Regards
SM.