kK
kimheeger K

1 reviews | Active since Dec 2016

08 Dec 2019, 14:07

Builders N1, pathetic service and blatant ***ism

I went to Builders N1 city on Sat 7.12.2019. Their service is usually really slow with employees more interested in having conversations with each other than with customers but this experience was the worst ever. I went to buy paint, Sage green to be exact. After waiting 20 min for someone to assist at the painting counter, there were no other customers, a guy comes strolling in at takes the paint swatch out of my hand. He mixes it and it comes out a bright mint green. I said that it isn't right and gave me this whole condescending look and said it will dry to the correct colour. I said no, please check again. When they checked the mixer they realised that some of the colours needed were empty and therefore it was the wrong colour. They then left me with the can of paint and started talking about the beers they drank last night and the rum they were drinking tonight. Then the manager came Sidney to ask them about a gel pen. All the while I am waiting there with my daughter and husband. I asked my husband to move away as I did want my 6 year old privy to their colorful language. I asked them why am I waiting here, they said u can mos see I am mixing the paint. I am filling it with black, just wait. I waited 45 min and then went to the manager. When I complained to the manager he laughed at me. Yes, laughed and said wasn't there other customers. I then used some very colorful language with him and left. Their attitude was that I am a woman and know nothing, they are unprofessional, disgusting and completely ***ist. Sidney, u shouldnt be in retail. U are ***ist and demeaning.

0
Replies (3)
Builders Warehouse
Builders Warehouse's reply08 Dec 2019, 14:30
Official
Hi Kim

I tried calling you earlier but there was no answer.

I was calling to firstly apologize to you for the service that you received when visiting our N1 City store in Cape Town. I can assure you that this isn't the experience we want you to have when shopping with us. The above concerns that you have mentioned we take very seriously and I have since escalated this matter and will provide you with feedback.

If there is anything else that I can help you with, please let me know.

Kind Regards
Kurt

kK
kimheeger K's update08 Dec 2019, 20:48
Reviewer Update
Hi Kurt, not sure on which number you are calling me as I never received any calls today. The manager is rude and demeaning and the staff there are pathetic. It's very Strange for me that you tried to call but I never received any calls and my number is correct on here. Feels to me like lipservice.
Builders Warehouse
Builders Warehouse's reply10 Dec 2019, 10:15
Official
Hi Kim

The store manager Zuko tried calling you as well to no success. He will, however, be sending you an email soon.

Kind Regards
Kurt