AB
Anneke B
1 reviews | Active since Jul 2009
27 Dec 2019, 11:27
Builders N1 City gives incorrect advice and then refuses to fix it
I went to the shop and asked for 20m of plastic pipe to run rainwater from my down gutters into my pool. However, now when I tried to attach it, I noticed that it was too narrow to fit around my gutters! I took it back, but they refuse to swap it for the proper width, so I am stuck with 20m of useless pipe, which cost me R700! YOU made the mistake of giving me the incorrect pipe - own up to mistake, do the right thing and replace it!
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Builders Warehouse's replyOfficial
27 Dec 2019, 12:47Hi Anneke,
Thanks for your feedback.
I'm really sorry to hear about the above, this isn't the kind of experience we would want our customers to have. I can assure you that as a business, we always strive to give our customers our best service.
Allow me to address this with our team, please note that I will contact you shortly as I will need more information regarding the person you spoke to at our store.
Thanks for making us aware of your concerns, I look forward to speaking with you.
Regards,
Josh
Thanks for your feedback.
I'm really sorry to hear about the above, this isn't the kind of experience we would want our customers to have. I can assure you that as a business, we always strive to give our customers our best service.
Allow me to address this with our team, please note that I will contact you shortly as I will need more information regarding the person you spoke to at our store.
Thanks for making us aware of your concerns, I look forward to speaking with you.
Regards,
Josh
Builders Warehouse's reply27 Dec 2019, 12:47
Official
Hi Anneke,
Thanks for your feedback.
I'm really sorry to hear about the above, this isn't the kind of experience we would want our customers to have. I can assure you that as a business, we always strive to give our customers our best service.
Allow me to address this with our team, please note that I will contact you shortly as I will need more information regarding the person you spoke to at our store.
Thanks for making us aware of your concerns, I look forward to speaking with you.
Regards,
Josh
Thanks for your feedback.
I'm really sorry to hear about the above, this isn't the kind of experience we would want our customers to have. I can assure you that as a business, we always strive to give our customers our best service.
Allow me to address this with our team, please note that I will contact you shortly as I will need more information regarding the person you spoke to at our store.
Thanks for making us aware of your concerns, I look forward to speaking with you.
Regards,
Josh