Builders must learn professionalism in customer care

Visited builders in KZN Riverhorse today 19th October and purchased priducts including the Effecto ' no insects inside' product advertised as marked down to R48 in the catalogue. I was instead charged R65 so enquired from the cashier Ms Qoluso Khumalo. She went away for 5 minutes and returned saying it was correct. I then accompanied her to the entrance where I showed her the catalog. She agreed and then called a supervisor who tried some codes for another 8 minutes. She then reckon codes dont correspond and could not refund. PShe called a guy from nearby who looked at catolgue and product and they then called Mr Moodley some manager. He then called some Clyde guy who was so rude and spoke down to us. He came showing us two codes on the advert saying the code for the R48 discount was out of stock.

We thought this was misleading advertising but I was shocked with the treatment and felt belittled spending half an hour at a useless store. I was with the family and we agreed that this was the last time I am visiting builders. Our local hardware stores treat us with dignity and we get the advertised price.