1 reviews | Active since Sept 2023
Builders ****med into paying someone's homechoice account via a payment link.
****med by a consultant into paying someone's homechoice account and not my builders account. On the 2 Aug i was having difficulty paying my account from my builders app and i phoned the number on my app. I spoke to a consultant and she send me msg which i can make the payment from my phone via capitec. After the payment was done few days later i phoned to ask them what is going on the payment is not reflecting on my account theu said i have to wait a few days. I spoke to different consultants and they al said i must wait. On the 4 of sept i went to my bank only to find out the link that was send to me was for someone's homechoice account. I phoned builders they request i must send screenshots of the link and proof of the payment so that they can investigate. Which i did up until no i have been receiving msgs of my account that is arrears . No one of builders is doing anything to assist me in getting my money back. R1900 is not money that is laying around. My bank told me they cant reverse the transaction due to it already reflecting in that persons homechoice account. Dont know who to speak to since builders a protecting their worker. I am currently in arrears and theu want to hand me over to lawyer's now
Thank you for bringing this to our attention and I do apologise for the unpleasant experience you've had.
I'll look into this to ensure that the necessary steps are taken to better the experience for you and will be in contact with you.
Regards,
NS.
Thank you for bringing this to our attention and I do apologise for the unpleasant experience you've had.
I'll look into this to ensure that the necessary steps are taken to better the experience for you and will be in contact with you.
Regards,
NS.
