Builders Marburg

6 weeks ago I went in to Builders in Marburg to order a part for my trimmer, I was assisted and told that I had to get a builders cards and make a deposit to the value off the part into this card so that they could process the order, I did exactly as requested trusting the staff completely, the man proceeded to take down my details and confidently told me that my part will be in within 2 weeks and he will definitely call me once it is in the store. After 3 weeks had passed and no calls I decided to go into the store to find out whats happening, to my surprise I found out that my part was not even ordered and the guy who assisted me conveniently was not in, and they would follow up and get back to asap, after 5 weeks off waiting I went back and still no good news, I asked to speak to a manager who said they are busy and my number was taken and promised to call me that day, since my number was taken for management it has been another week no calls or evena message. With service like this I am amazed that this branch is still in operation.