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DG
Darron G

1 reviews | Active since Aug 2020

08 Aug 2025, 14:26

BUILDERS LOST ORDER NO REPAYMENT BS!!!

Made an online purchase and had to cancel some items, which was done easily enough, I was first told that I can go instore and show my id ect and get my cash back or I have to wait for the money to be put back into my account, I had opted to just go collect and or use store credit as im renovating two houses - I notice on my account it shows nothing so I call again and get told this time that because it was a purchase off my credit card the option I want is not available and I will have to wait two weeks for the money to reflect in my account - so I call last week noticing nothing after waiting for a week and get told it takes up to two weeks now!!! so now its been two weeks and I call and now they dont even have any knowledge of my order and I get put through to the branch in forways and same no knowledge so they say they will call me back - this is so unacceptable I know have a job on hold contractors without material ect... over this!!!

I WILL NOT USE OR RECCOMEND THEM AGAIN FOR ANY OF MY RENOVATIONS BUILDING OR TOOL NEEDS - AND I WILL MAKE SURE THAT NONE OF MY FAMILY DOES EITHER!!!!!!!!

0
Replies (81)
Builders Warehouse
Builders Warehouse's reply08 Aug 2025, 14:30
Official
Hi Darron,

Thank you for bringing this to our attention and I'm sorry for the service received.

I will have this matter escalated for you and we will keep in touch.

Kind Regards
KD 
DG
Darron G's update11 Aug 2025, 13:14
Reviewer Update
An update - on the Friday I get the call back from the builders in foreways not by management might I add they must be very busy if they cant take 2 mins out their day to speak to a customer they are happy to take for a ride!!! Id say hopefully busy trying to rectify this but alas its Monday 13H00 and nothing from either the foreways branch or the complaint department that got ahold of me from helopeter.

Feeling like a real valued customer over here - sarcasm for anyone who missed it

Builders Warehouse
Builders Warehouse's reply11 Aug 2025, 13:24
Official
Hi Darron,

I'm sorry you haven't received feedback from our team.

I'll follow up on this and we'll be in touch.

Kind regards,
AO
DG
Darron G's update12 Aug 2025, 10:53
Reviewer Update
SERIOUSLY!!!!! STILL NOT EVEN A CALL!!!!!!!!!! I DIDNT WANT ANYTHING TO HAPPEN BESIDES ME GETTING MY MONEY BACK BUT NOW I THINK YOU ALL DESERVE TO BE FIRED FOR NEGLIGENCE INCLUDING YOU BUILDERS HELLOPETER COMPLAINTS TEAM

I,M CALLING YOU GUYS NOW TO FIND OUT THE UPDATE!!!!
Builders Warehouse
Builders Warehouse's reply12 Aug 2025, 10:58
Official
Hi Darron, 

I'm sorry that you haven't yet been called and for the service received. 

Your complaint is currently with our complaints team and I will follow up on this for you.

Kind Regards
KD 
DG
Darron G's update12 Aug 2025, 11:01
Reviewer Update
INCOMPETENCE
Builders Warehouse
Builders Warehouse's reply12 Aug 2025, 11:02
Official
Hi Darron, 

We will keep in touch. 

Regards
KD 
DG
Darron G's update22 Aug 2025, 09:55
Reviewer Update
At this point you guys are just *******, was apparently escalated to IT twice - once a week ago and 2 weeks ago - I dont care what the issue is on your side you have my money and will not give it back!!!! thats called *****ing!!!! its been a month of interest lost that you also now owe me!!!
DG
Darron G's update22 Aug 2025, 10:10
Reviewer Update
why is your broken systems my problem!!!!
Builders Warehouse
Builders Warehouse's reply22 Aug 2025, 10:26
Official
Hi  Darron,

I'm sorry that you've not had any feedback and for the service received.

I will follow up with our complaints team on this for you?

Kind Regards
KD
 


DG
Darron G's update22 Aug 2025, 10:52
Reviewer Update
I WANT MY MONEY
Builders Warehouse
Builders Warehouse's reply22 Aug 2025, 10:54
Official
Hi, we will keep in touch. KD 
DG
Darron G's update22 Aug 2025, 10:57
Reviewer Update
I AM SO SICK OF YOUR POINTLESS CALLS I WANT MY MONEY

DG
Darron G's update22 Aug 2025, 10:57
Reviewer Update
I DONT NEED YOUR PLACATIONS I NEED MY MONEY
Builders Warehouse
Builders Warehouse's reply22 Aug 2025, 10:59
Official
Hi, I understand and our team will be in touch. KD 
DG
Darron G's update25 Aug 2025, 11:00
Reviewer Update
Week 5
Builders Warehouse
Builders Warehouse's reply25 Aug 2025, 11:41
Official
Hi  Darron, 

I'm sorry for the delay.

I will follow up with our complaints team.

Kind Regards
KD 
DG
Darron G's update27 Aug 2025, 14:00
Reviewer Update
day 30 - going to post everyday until something meaningful happens at this point the ******* known as builders warehouse still have gotten nothing done. so terrible your competitor has delivered goods twice returned items and redelivered goods and services in the time its taken you to do ... NOTHING well done on being the worst building and trade suppliers in the country at least your competitors are miles ahead of you else my jobs would have been on stand still over one partial return order

I implore everyone to go elsewhere - you could even make your own tools and supplies faster then what these ******* will ***** from you - STOP SUPPORTING BAD SERIVCE IN OUR COUNTRY !!!!
Builders Warehouse
Builders Warehouse's reply27 Aug 2025, 14:37
Official
Hi Darron, 

I'm sorry for the service received. 

I will follow up on this for you.

Kind Regards
KD 
DG
Darron G's update28 Aug 2025, 09:04
Reviewer Update
Day 31 Still nothing
Builders Warehouse
Builders Warehouse's reply28 Aug 2025, 09:06
Official
Hi Darron,

I have escalated your complaint to our complaints team.

I will have them make contact with you. 

Regards
KD 
DG
Darron G's update01 Sept 2025, 09:43
Reviewer Update
Day 34!!!
DG
Darron G's update01 Sept 2025, 09:43
Reviewer Update
And u guessed it nothing!
Builders Warehouse
Builders Warehouse's reply01 Sept 2025, 09:48
Official
Hi Darron, 

I'm sorry that you've not had any feedback.

I will follow up with our complaints team for you.

Kind Regards
KD 
DG
Darron G's update01 Sept 2025, 14:18
Reviewer Update
Andddd stiiiillllllllll ~~~~
Builders Warehouse
Builders Warehouse's reply01 Sept 2025, 14:30
Official
Hi Darron,

I have sent a request through to our complaints team for you.

Regards
KD 
DG
Darron G's update01 Sept 2025, 14:44
Reviewer Update
Ye no worries I will be sure to write how nothing happened tomorrow again, I mean at some point someone's gonna get the day they deserve me I'm just waiting for +-3k of my money you guys have just decided to not give back to me because your system is broken or something along those lines
DG
Darron G's update01 Sept 2025, 14:50
Reviewer Update
Seems like I will be compiling an email to ombudsman this week - it honestly feels like you guys are playing silly ******s with me
Builders Warehouse
Builders Warehouse's reply01 Sept 2025, 14:53
Official
Hi Darron,

I understand and I'm sorry for the delay.

Regards
KD
DG
Darron G's update07 Sept 2025, 12:22
Reviewer Update
Day 40!!!

And not even a call for an update
Builders Warehouse
Builders Warehouse's reply07 Sept 2025, 12:34
Official
Hi Darron,

Thank you for your response.

I'm sorry you haven't received feedback and for the service you've received.

I'll follow up with our team, and we will be in touch with feedback.

Regards,
BB
DG
Darron G's update07 Sept 2025, 15:53
Reviewer Update
Ar this point how am I meant to even consider what you saying, you placate... no action
Builders Warehouse
Builders Warehouse's reply07 Sept 2025, 15:59
Official
Hi Darron,

Thank you for your response.

I am sorry for the delay.

This matter has been escalated, and as soon as we receive feedback, we will be in touch.

Regards,
BB
DG
Darron G's update08 Sept 2025, 09:34
Reviewer Update
day 41 of no action no money no response
Builders Warehouse
Builders Warehouse's reply08 Sept 2025, 09:43
Official
Hi Darron,

I'm sorry that you've not had any update.

I will follow up on this for you. 

Regards
KD 
DG
Darron G's update08 Sept 2025, 13:59
Reviewer Update
Sure you will, like what's happened over the last 41 days, im sure you will
DG
Darron G's update08 Sept 2025, 14:01
Reviewer Update
I really hope people loose their jobs over this, this level of negligence deserves no less, wasting my time and s t e a l i n g my money
Builders Warehouse
Builders Warehouse's reply08 Sept 2025, 14:01
Official
Hi Darron, we will be in touch. KD 
DG
Darron G's update08 Sept 2025, 14:02
Reviewer Update
Suuuurrreeee
DG
Darron G's update08 Sept 2025, 14:04
Reviewer Update
And u won't and I'll write another comment and you will reply ...


Sorry for the inconvenience blah blah I will escalate blah blah blah and nothing happens
Builders Warehouse
Builders Warehouse's reply08 Sept 2025, 14:32
Official
Hi, I understand. I have escalated to our complaints team for you. KD 
DG
Darron G's update08 Sept 2025, 15:56
Reviewer Update
Can u escalate it further clearly this does nothing
Builders Warehouse
Builders Warehouse's reply08 Sept 2025, 15:57
Official
Hi, the matter has been escalated. KD 
DG
Darron G's update08 Sept 2025, 15:59
Reviewer Update
Iv tried calling i just get put on hold and told I will be called back iv tried emailing and I get no response - what the actual **** is wrong with your company i swear im going to just go in store and take things... your company is as bad as a syndicate t h e I v e s who ***** from lesser fortunate individuals and make zero effort to fix the situation
DG
Darron G's update08 Sept 2025, 16:01
Reviewer Update
To whome the complaints department who has done nothing for 41 days then it's it fault I could rebuild your entire online store and presence in this time bs ypu guys are doing nothing as proven by the lack and by lack I mean no updates no help no nothing
DG
Darron G's update08 Sept 2025, 16:02
Reviewer Update
I call B U L L S H I T you are doing nothing!!! If you are prove it
DG
Darron G's update08 Sept 2025, 16:26
Reviewer Update
Been on hold for 30 mins now, to just get told its a procedure because they cant process my refund so I get told its been escalated to IT 40 days and they cant figure it out - GET NEW IT PERSONAL - and you guys will not put me in contact with anyone who has any authority you guys are blatantly refusing to escalate my issue accordingly - as of today I am very angry and will be consulting with my legal team Im done with Builders and you rtheiving lieing games you playing wiyh me I have 40 days of proof here I have multiple reference calls and a bunch of emails that fall on deaf ears YOU HAVE MY MONEY AND ARE REFUSING TO GIVE IT BACK!!!!!!!!!
Builders Warehouse
Builders Warehouse's reply08 Sept 2025, 16:39
Official
Hi Darron, 

I'm sorry for the service received.

A member from our complaints team will be in touch with you shortly.

Regards
KD 
DG
Darron G's update08 Sept 2025, 16:43
Reviewer Update
to tell me its escalated to IT!?!?!?! I want to know why its taking 40+ days and not its a procedure its negligence AND I WANT ALL OF YOU TAKEN TO TASK
Builders Warehouse
Builders Warehouse's reply08 Sept 2025, 17:18
Official
Hi Darron,

I will pass this feedback over.

Regards
KD 
DG
Darron G's update09 Sept 2025, 08:58
Reviewer Update
Day 43
Builders Warehouse
Builders Warehouse's reply09 Sept 2025, 09:38
Official
Hi Darron,

I'll forward this off to our complaints team.

Regards
KD 
DG
Darron G's update16 Sept 2025, 13:45
Reviewer Update
Day 50
DG
Darron G's update16 Sept 2025, 13:46
Reviewer Update
You guys are so useless
DG
Darron G's update16 Sept 2025, 13:47
Reviewer Update
And no updates no follow ups
Builders Warehouse
Builders Warehouse's reply16 Sept 2025, 13:51
Official
Hi Darron, 

I'm sorry that you've not had further feedback. 

I will follow up with our complaints team for you.

Regards
KD 
DG
Darron G's update16 Sept 2025, 18:32
Reviewer Update
AANNNDDD nothing!!!! ill be sure to come back on day 57 when nothing has happened

Builders Warehouse
Builders Warehouse's reply17 Sept 2025, 08:25
Official
Hi  Darron, 

I've sent through a follow up to our complaints team for you. 

Regards
KD 
DG
Darron G's update17 Sept 2025, 13:52
Reviewer Update
at this point you could just copy paste your responses - when am i getting my MONEY BACK!!!! - would love a date but that doesn't fit your bs narrative let me tell you I have made a formal complaint against you to the CGSO and since no one in your company will take this seriously I will make a point to expose the truth about how you conduct business - it seriously shouldn't take more then 2 weeks to figure this out here ill do all your jobs for you:

1- go to accounts see what I payed into your accounts from me
2- go to delivery see what was delivered to me
3- refund me the stuff that was not
Its that simple, why Am i suffering for your incompetence it makes no sense

You guys are just a big corporate bully - with *********** employees
Builders Warehouse
Builders Warehouse's reply17 Sept 2025, 13:59
Official
Hi Darron, 

I'm sorry for the delay.

I will pass this feedback over to the complaints team.

Regards
KD 
DG
Darron G's update01 Oct 2025, 11:47
Reviewer Update
AAAANNNDD STILLLL NNNOOOTHING!!!!!!!! So unacceptable
DG
Darron G's update01 Oct 2025, 11:48
Reviewer Update
Hi Darron,

I'm sorry for the service received.

A member from our complaints team will be in touch with you shortly.
DG
Darron G's update01 Oct 2025, 11:49
Reviewer Update
dont worry I added your nonsense response for you since no you wont get in touch and you wont do anything terrible - I hope you ALL have the day you all deserve

Builders Warehouse
Builders Warehouse's reply01 Oct 2025, 11:53
Official
Hi  Darron, 

I'm sorry that you've not had any feedback.

I will follow up on this for you.

Regards
KD 
DG
Darron G's update01 Oct 2025, 12:03
Reviewer Update
sssuuurrrreeeeee

DG
Darron G's update01 Oct 2025, 12:59
Reviewer Update
You call me!!! and I must wait to be sent to the right depo then just sit and wait - your employees also don't know how to answer a phone professionally nor do they know how to talk in a professional manner

THIS IS HOW THAT STUPID CALL WENT - YOU DONT HAVE MY ACCOUNT YOU DONT SEE THAT I NEED TO BE REFUNDED AND IM BEING ASKED BY YOUR ******** STAFF IF I HAVE BEEN REFUNDED DID I CALL THE ****ING IDIOT CONVENTION GET YOUR **** TOGETHER ****ING WASTING MY TIME ON TOP OF ALL OF THIS
DG
Darron G's update01 Oct 2025, 13:02
Reviewer Update
NOW IM TRYING TO GET AHOLD OF THE BRANCH MANAGER FOR THE FOREWAYS STORE AND YOU KEEP DECILINING MY CALLS OR WONT PUT ME THROUGH - THIS IS ABSOLUTE MADNESS

DG
Darron G's update01 Oct 2025, 13:04
Reviewer Update
YOU ARE TELLING ME THAT YOU DONT OWE ME MONEY NOW!!! NOW ITS ON!!!! I WILL TAKE LEGAL ACTION NOW
Builders Warehouse
Builders Warehouse's reply01 Oct 2025, 13:13
Official
Hi  Darron, 

I'm sorry for the service received. 

I will pass this over to our complaints team for you. 

Regards
KD 
DG
Darron G's update01 Oct 2025, 13:21
Reviewer Update
Let me tell you this is straight up corporate bullying who must I contact who must i speak to!!!! there is no one!!!! and you and your entire team refuses to help!!!! what do any of you actually do at your so called job!!!!


DG
Darron G's update01 Oct 2025, 13:22
Reviewer Update
your managers useless your complaint team useless your branches useless accounts depo useless just ****ing useless
DG
Darron G's update01 Oct 2025, 13:23
Reviewer Update
I now have 3 months of proof of me trying to resolve this and 3 months of placation and obfuscation from you BUILDERS
Builders Warehouse
Builders Warehouse's reply01 Oct 2025, 14:07
Official
Hi Darron, 

Our complaints team will be in touch with you. 

Regards
KD 
DG
Darron G's update01 Oct 2025, 14:23
Reviewer Update
yes like you said almost 3 hours ago ...
DG
Darron G's update01 Oct 2025, 14:30
Reviewer Update
we at 74 replies long lol I think iv tried my best with you guys given adequate time and understanding - at this point if its not something of substance you are just wasting my time and patience but please keep bull****ting, it will only serve to bolster my case
Builders Warehouse
Builders Warehouse's reply01 Oct 2025, 16:15
Official
Hi Darron, 

Our complaints team is working on your query.

Regards
KD 
DG
Darron G's update02 Oct 2025, 11:11
Reviewer Update
Still nothing - not even a response from an email I sent directly to *** yesterday

DG
Darron G's update02 Oct 2025, 11:12
Reviewer Update
I will do this constantly and consistently until you guys do something I will build a case proving my efforts vs the lack of efforts by Builders

Builders Warehouse
Builders Warehouse's reply02 Oct 2025, 11:18
Official
Hi  Darron, 

I understand, I will pass this over to our complaints team for you.

Regards
KD 
DG
Darron G's update02 Oct 2025, 13:14
Reviewer Update
I have also requested the recording of one of the phone conversations ***

Which also had been ignored completely
Builders Warehouse
Builders Warehouse's reply02 Oct 2025, 13:29
Official
Hi  Darron,

I'll pass this feedback on.

Regards
KD