CM
Celestine M
1 reviews | Active since Nov 2019
06 Nov 2019, 09:39
Builders is useless turning into a ****a shop now
I placed an order (quite big order) on the 25th October 2019 it still has arrived I’ve been promised multiple times from useless dispatch manager Charles and **** Florence so called supervisor who have no supervisor s****s or etiquette - all she does is lie everyday - Up until today no delivery after being told on a daily it's on its way . They cutting machines is apparently not working but I do not see how that it my problem. Due to this delay my production is slow and costing me money and do they care - nah!!!! I wouldn't recommend anyone to shop there
Helpful (0)
Replies (3)0
Replies (3)
Builders Warehouse's replyOfficial
06 Nov 2019, 11:24Hi Celestine,
Thanks for taking my call earlier.
As per our discussion, I am awfully sorry to hear the experience you had, none of our customers deserve to be treated this way. We always strive to give our customers the best service without any exceptions.
Please note that I have escalated this matter to our team in-store and will address all the concerns you have made us aware of. I will also ensure that this is resolved promptly and that we prevent this from happening again.
I will remain in contact with you, thanks for making me aware of this.
Regards,
Josh
Thanks for taking my call earlier.
As per our discussion, I am awfully sorry to hear the experience you had, none of our customers deserve to be treated this way. We always strive to give our customers the best service without any exceptions.
Please note that I have escalated this matter to our team in-store and will address all the concerns you have made us aware of. I will also ensure that this is resolved promptly and that we prevent this from happening again.
I will remain in contact with you, thanks for making me aware of this.
Regards,
Josh
Builders Warehouse's reply06 Nov 2019, 11:24
Official
Hi Celestine,
Thanks for taking my call earlier.
As per our discussion, I am awfully sorry to hear the experience you had, none of our customers deserve to be treated this way. We always strive to give our customers the best service without any exceptions.
Please note that I have escalated this matter to our team in-store and will address all the concerns you have made us aware of. I will also ensure that this is resolved promptly and that we prevent this from happening again.
I will remain in contact with you, thanks for making me aware of this.
Regards,
Josh
Thanks for taking my call earlier.
As per our discussion, I am awfully sorry to hear the experience you had, none of our customers deserve to be treated this way. We always strive to give our customers the best service without any exceptions.
Please note that I have escalated this matter to our team in-store and will address all the concerns you have made us aware of. I will also ensure that this is resolved promptly and that we prevent this from happening again.
I will remain in contact with you, thanks for making me aware of this.
Regards,
Josh
CM
Celestine M's updateReviewer Update
06 Nov 2019, 12:00Hi Josh - what you did was not help me at all, you just kept saying sorry like the rest and not called me back with a solution. What You've been telling me everyone else I spoke to did - sorry doesn't fix jack ****! . I will make sure I get either my money oh and not to forget including compensation for wasting my time . I will not leave this here that I can promise you. Attending my query now doesn't make me less frustrated - No action been taken so I still believe you all are useless at builders. Come to me with solutions not damn excuses!
CM
Celestine M's update06 Nov 2019, 12:00
Reviewer Update
Hi Josh - what you did was not help me at all, you just kept saying sorry like the rest and not called me back with a solution. What You've been telling me everyone else I spoke to did - sorry doesn't fix jack ****! . I will make sure I get either my money oh and not to forget including compensation for wasting my time . I will not leave this here that I can promise you. Attending my query now doesn't make me less frustrated - No action been taken so I still believe you all are useless at builders. Come to me with solutions not damn excuses!
Builders Warehouse's replyOfficial
18 Nov 2019, 09:44Hi Celestine,
Hope you're doing well today.
I'm glad we had an opportunity to resolve your concerns, thanks for taking my calls last week.
Please feel free to contact us if you need any further assistance.
I hope you have a great day further.
Regards,
Josh
Hope you're doing well today.
I'm glad we had an opportunity to resolve your concerns, thanks for taking my calls last week.
Please feel free to contact us if you need any further assistance.
I hope you have a great day further.
Regards,
Josh
Builders Warehouse's reply18 Nov 2019, 09:44
Official
Hi Celestine,
Hope you're doing well today.
I'm glad we had an opportunity to resolve your concerns, thanks for taking my calls last week.
Please feel free to contact us if you need any further assistance.
I hope you have a great day further.
Regards,
Josh
Hope you're doing well today.
I'm glad we had an opportunity to resolve your concerns, thanks for taking my calls last week.
Please feel free to contact us if you need any further assistance.
I hope you have a great day further.
Regards,
Josh