Builders - Hello, is anybody out there?????

There is no Builders Express, so, I’m going to write my review to the “Mother-ship”. 23 July 2025, looking for paint to complete my shed which I was building. The paint department was most helpful, up-to-the-point of being over zealous!!!! Upon closing the lid of the paint we had chosen, he used a hammer to close the lid & ending up splashing my brand-new white T-shirt with silver paint. After waiting for a manager-on-duty for about 10-15mins as he was gallantly outside the store at 11:00 in the morning, he eventually told me to write a statement & a picture was taken of my T-shirt. I was told that I would be refunded for my T-shirt. Today, I tried contacting the store at Willowbridge, without success! Held on for 15 minutes & eventually put the phone down. My question is how do shops in South Africa operate? No customer feedback to speak-of, no accountability for their lack of courtesy to paying customers!!!! Despite this I still bought the paint at Builders….. in hindsight I should have purchased it elsewhere….. I wonder if this review will ever come to light???