AS
Anske S

1 reviews | Active since Mar 2020

20 Mar 2020, 10:08

Builders Headoffice and Secunda is *****ing my money and placing false adverti*****ts

This is another complaint as i am still waiting for feedback from headoffice since monday, Builders headoffice is just as pathetic as Builders Secunda. can i please get feedback, 6 weeks now waiting for a freezer!!!!!!!!!!!!!!!!!!!!!!!!

(this complaint was already logged)Builders Secunda - On 8/02/2020 i ordered a freezer by builders Secunda, up to now i haven't got any feedback, I have to call them every 2 days and ask what is happening, in the meantime we are sitting without a freezer that we desperately need. They tried giving us a smaller freezer and also tried giving us a fridge, but we paid for a certain size freezer and that is what we want, if it is a different brand it will still be fine with us, but we cant wait another 5 weeks for a freezer. Up to now i am still waiting for a solution.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply20 Mar 2020, 12:38
Official
Hi Anske,

Thank you very much for taking my call.

Awfully sorry for the delay, this has been addressed with our team and we will ensure this is resolved promptly.

As discussed, we're busy arranging a Sunbeam alternative for you with the same specs in size, the branding is the only difference. I will remain in contact with you, thank you for making me aware of your concerns.

Regards,
Joshua