Builders Glen Eagles needs staff to do their jobs

Unfortunately, we as a consumer have been poorly treated by a large company, and told sorry. We took a machine in after it stopped working after 2 weeks. The board in Builders says your tools will be replaced or refunded if not working with in the 1st month. Sadly when we went in again, they've changed it to something else, after our many complaints.

They said they'll send the machine in to the supplier, and we'll get out fixed machine after 21 working days. We're now on working day 23 and no one can give us sufficient feed back.

Builders has not kept to their policy, and they shouldn't have faulted, as for a week before the 21 working days I started contacting them to get feed back so there wouldn't be a delay.

My repair number is 177228. And only after we went into the store, and caused a scene, does the manager try get involved.

We want our machine back and compensation for the business we lost due to not having the machine back in time. This has also been handed over to the consumer rights board as builders stipulated on their sign I'd they don't keep their promise.