Builders gives it their all - just need to keep in touch

So we had a toilet starting to leak and we only needed a seal kit to replace the seal that wasn't closing properly and builder's had it online, but not in the stores, so we ordered it. After waiting a few days, I noticed that it wasn't coming and I wasn't getting any notifications, but my order was cancelled and re-issued 3x. I contacted support to find out what happened - supplier issues... We managed to find it at another store who also confirmed that the supplier is a problem. Builders went out of their way to try and source it and make sure we get it, so they get 4 stars. It would've been 5 had they actually stayed in contact with me and informed me the supplier was an issue. The fact that I had to contact them because they had a problem is not good. The fact that they went so far out of their way to source it - 4 stars! :D