BUILDERS FOURWAYS CLUELESS STORE MANAGER

I WENT TO BUILDERS FOURWAYS THIS MORNING I NEEDED A REPLACEMENT TV REMOTE THEY HAVE THEM THERE ON THE FRONT OF THE PACKAGING IT SAYS ALL IN 1 GUARANTEED TO WORK ON ALL HISENSE TVS I GOT HOME TRIED IT DID NOT WORK I THEN CHECKED ON THE BACK OF THE PACAGING IT SAYS WORKES ON MOST NEW MODELS THIS IS CLEARLY FALSE ADVERTISING I THEN CONTACTED HISENSE CUSTOMER CARE WHERE I WAS TOLD THAT THOSE REMOTES DONT WORK PROPERLY I WENT BACK TO BUILDERS TO GET A REFUND AND ASKED TO SEE THE STORE MANAGER AS I WANTED TO BRING THIS TO HIS ATTENTION TO ELIMENATE ANY MORE PROBLEMS WITH ANY OTHER CUSTOMERS WHE WALKS INTO THE RETURNS I WAS THE ONLY CUSTOMER THERE HE LOOKS AT THE LADY BEHIND THE COUTER AND SAYS SABONA I SAID TO HIM SHOULD YOU NOT GREET ME THE CUSTOMER AND NOT THE SHOP ATTENDANT I THEN EXPLAINED THE ABOVE HIS ANSWERE WAS THAT HE DOES NOT KNOW HOW TO ANSWER ME I INFORMED HIM THAT HE IS A MANAGER AND IF IT WAS ME I WOULD HAVE SAID LET ME CONTACT THE SUPPLIER AND THE BUYER TO ELIMINATE THESE PROBLEMS GOING FORWARD IT IS NOT ACCEPTABLE THAT BUILDERS SELLS A PRODUCT THAT SAYS GUARANTEED TO WORK ON ALL HISENSE TVS AND AT THE BACK IT SAYS ALL NEWER MODELS HAD HE HAD ANY MANAGEMENT SKILLS HE WOULD HAVE UNDERSTOOD THAT I AM NOT THERE TO FIGHT I AM THERE TO MAKE HIM AWARE OF A PROBLEM THAT OTHER CUSTOMERS DONT HAVE THE SAME HASTLE AS I HAD HAVING TO RETURN AN ITEM HE THEN JUST WAKED OUT CHECK THE CAMERA FOOTAGE YOU WILL SE HOW PATHETIC THIS MANAGER IS HOW DIS HE EVER BECOME A STORE MANAGER