Builders fail to comply with their refund policy. POOR SERVICE

Made purchase on 14 April 2023, then Builders reviews to do delivery which made it impossible for me because I am in Pta. I requested a refund, privided bankstatment and copy of ID as they requested. TO DATE, and after nemurous calls and emails to follow up, Leo Green the mnager refuse to make the refund, his patronising stinking attitude is unacceptable. Builders fail to comply with their own refund policy. Builder's manager try everything to not pay me back. Full of excuses and request me to give them proof of payment, I gave them their own RECIEPT from the transaction which they dont accept. This is clearly *****ulent and an attempt to frustrate customers. Builders do not respond to my emails and calls only saying they will call me back which they never did. Manager is unprofessional and rude. Builders fail to provide fair service and do not deliver on their promises and refund policies. Matter will be referred to consumer protection tribunal. I will never again buy any product from Builders.