BUILDERS EXPRESS WORCESTER COMPLAINT!!!!!!!!

Builders Express Worcester We bought a vacuum cleaner on 05 May 2023. Only to return the machine on 06 June 2023 as the suction in not strong enough. After many visits to the branch, never have they ever contacted us, we were told that the filter was faulty. We were told that we have to buy new filters and bags for the machine. We never send the bags with and for the filter this remains a mystery. How can the filter be faulty after 3 weeks of use?????? Today it has been more than a month that only the filter was supposed to be replaced we are still waiting on our machine to return. This is absolutely pathetic.