Builders Express Sunward Park - the worst of a bad bunch

I've had a consistent poor shopping experience at the Builders Express in Sunward Park. It ranges from the store not having stock of simple items you would expect it to carry to very unhelpful staff. More recently, I attempted to purchase a small tube of resin core solder. The product was in stock which was great but when attempting to pay for it, the cashier could not find the code on the system. Without explaining this to me, she promptly left the till (unlocked I might add) and rushed off to find the correct code. I watched as she navigated through three incorrect aisles before finding the correct one. Here, she saw that the code on the product was the same as the one on the shelf. The next move was to go back to the information desk where she and three of her colleagues argued for 9 minutes about why the code was not on the system. At no point in this entire exercise did any of the staff bother to let me know what was happening. The queue at the till kept on increasing and customers were getting irritated. I spent a total of 12 minutes waiting for an answer. I could not wait any longer and went to the info desk and told the perplexed staff that I no longer wanted the product.

If this was a once off event, I would not mind so much but I regularly experience various levels of incompetence at this particular store, I've now decided to bypass the store and try elsewhere as it's not worth the hassle anymore. Builders - there is something very seriously missing from this store, I believe it is called a manager. If there is one in place then it is in title only. There doesn't seem to be that important management glue holding everything together.