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Annelie N

1 reviews | Active since Jun 2022

06 Jun 2022, 11:39

Builders Express online Services

Hi there.. We have tried to order gutters etc to the value of R 18.900.00 from Builders online services as the local branch in Amanzimtoti did not have the stock we required and have directed us to their online services. My son tried to order the stock, but the system kept on giving an error once he completed his order. We then realised that the money actually went off the bank account twice, but the orders on the system is reflecting first as not paid and then as expired. I have been trying since then to get them to link our one payment to our profile in order for us to complete the order as the stock is required very urgently as the project we are busy with is currently standing until we receive the stock. I have made numerous calls and sent emails with no feedback and my problem is still not resolved.

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Replies (4)
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Annelie N's update09 Jun 2022, 11:38
Reviewer Update
It is now the 9th of June and we have now been told that the stock is in Limpopo and they dont delivery to KZN. We have now cancelled the order and asked for a refund.
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Annelie N's update09 Jun 2022, 11:39
Reviewer Update
Our original order was done on the 31st of May'22
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Annelie N's update10 Jun 2022, 13:19
Reviewer Update
After all the problems above we have now been informed that they do not have the stock that we require.. they do have in Limpopo, but they do not deliver to KZN. 9 days later and we are now awaiting a refund to enable us to purchase the stock somewhere else. Our project is still standing.
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Annelie N's update14 Jun 2022, 09:03
Reviewer Update
Further to my complaint dated 6 June, we have still not received the refund for our order.