Builders Express - I wish 0 stars were an option

I recently ordered an item from the Builders Express website and completed payment. I was due to go to the Pietermaritzburg store and collect after 4 days. I was then informed that there was a problem with the website and that there were no units available in the country, and was informed that I would be refunded.

How is it that they can inform me of a refund with such glee, as if they have done something good? If I wanted the money instead of the item, I WOULD NOT HAVE ORDERED IT IN THE FIRST PLACE! Do not present a refund to me as if it is a good thing, and feel like you have made up for your incompetence. Time and planning has gone into the procurement and eventual use of this item.

Also, saying that they "have had this problem before" does not make anyone feel any better. All it proves is that the company as a whole is run badly, with each branch or division blaming another. If it has happened before, WHY NOT GET IT FIXED? To this day, I can still select and order this item on their website. If that is not lack of willingness to fix your own company's issues, I don't know what is.

Suffice it to say, I will never again purchase anything from Builders Express or their affiliates. I work in the building industry, and will be instructing my employees, clients, friends and family never to purchase anything from them going forward, because there are many other suppliers who are actually competent, and do not make promises they cannot keep.

Goodbye, Builder's. I cannot say it has been a pleasure.