Builders Express Craighall break the law

Builders Express Craighall have no concept of customer service or the Consumer Protect Act. I tried to return a 3 week old Ryobi router that is faulty and dangerous to use. The arrogant store manager refused saying it was not company policy and that it had to sent for repair. When I pointed out sections 20, 55, 56 of the CPA which entitles me to request a full refund or exchange for goods that are faulty or considered a risk. It is now in for 21 days repair which was also not communicated, all while my project to replace the window frames sits at a standstill. Builders, you are a shocker!!!!!!