Builders Express 3 weeks long agony - BAD SERVICE

2 weeks ago I stopped at Buildersfor a ***l and flue for my fireplace. Assisted by Xavier. Xavier advised that there was no stock and he needed to call the other branches and quickly took my details and advised he would get back to me. A week passed and I never heard from Xavier again. Next week Monday week 2 I called and Xavier was off spoke to Cameron who advised that's she will inform the person working in that department next week when he was back. Cameron also didn't get back to me to finalise the sale. I then visited the branch after Xavier called me so I could make payment for the item of which there was still no stock in order for him to order it. When I go to the shop I stood at the information desk for at least 5 minutes while people passed me and didn't ask if I needed assistance until I asked for it. Today in week 3 the item which I had already paid for as soon as I received the quote had arrived. I had by now made arrangements with the manager because of shoddy service to deliver it to my office which is 5 minutes away and even then still after at least 6 phone calls Garnet agrees to deliver the items. YOUR SERVICE AND THAT YOUR STAFF is PATHETIC