Builders Expresa Shockingly bad customer relations and service

<p>Well I never complain to start off with...but the last 2 days I've had enough.</p> <p> </p> <p>I bought wood for kitchen cupboards from Builders Express which I have never had any problems with before. I am a regular customer as I have my own maintenence business.</p> <p> </p> <p>To start off with...I had wood cut from them. Phillip the guy that usually does the cutting was the helping me. I gave him the sizes and paid for everything. He said the wood would be ready within an hour.</p> <p> </p> <p>After almost 2 hours I returned to the store to collect the wood. So now I'm at the back waiting for someone to help me as I can see the wood has been cut and sitting there. I eventually found someone to assist me...but they can't assist me in the same sense. So they try and phone Phillip again and again and still there I am waiting.... As I have a client to get to and time is very valuable to me and my business.</p> <p> </p> <p>Finally after 30 or so minutes Phillip casually come strolling down the aisle taking his time. I asked please can we hurry this up I am really in a rush.</p> <p> </p> <p>To my surpise he replies to me " Don't rush me"...I said excuse me in shock....He replies again " Your time does not bother me, don't rush me"</p> <p> </p> <p>So I found this very rude as I am still the client there....I responded with seriously the service is pathetic here...Phillip responds back to that saying "Well if you don't like it you don't have to come here again, go somehere else."</p> <p> </p> <p>I just had bite my lip at this stage...I said to Phillip I will tell you manager about this...Phillip responds to this again saying " I will call my manager and you can complain to him I don't care" </p> <p>So I find the Manager Mpho..I explain to him how Phillip speaks to the customers. He apologized on behalf of Phillip and promised me that he will sort this out.</p> <p>I left it there and I was off to my client.</p> <p> </p> <p>Today again at the same Builders Express I asked for the Manager at the front desk..The guy I was trying to speak to with the name of Lawerence at the front desk was apparantly to busy on the computer checking on a open spreadsheet when his next leave day is to help me and assist me. Eventually I get him to look at me while I am taljing to him...And he says to me there is no Manager there today...So I asked for the acting or assistant Manager to speak to....He tells me there is no one in charge...What do I want..</p> <p>Eventually I get to a guy called Moses which was alot of help with the stuff I needed cutting and a few other things that I needed to get from them.</p> <p> </p> <p>After paying I try and leave with my items as usual along with Moses who helped walking along side me helping my balance all the wood he just cut for me towards my bakkie...</p> <p>Lawerence runs after us shouting "Hey let me see your slip..How do I know you are not *****ing from me, I nees to check that you are not *****ing this"</p> <p>I just bit down on my tongue as I was not in the mood and needed to get going to get to an appointment.</p> <p> </p> <p>There was another client in the store too and I spoke to him and he insisted that highlight the fact that the service and customer relations are absolutely downright appaling!!!!!*</p> <p> </p> <p>As a regular customer especially at this branch I feel that a little more respect towards the customers and their needs is something that seriosly needs to be looked at.</p> <p>Also that action be taken against employees that reckon they can chase and treat customers this way.</p> <p>Feels like a slap in the face when after you pay ypu still get this rude unacptable treatment and behaviour from some of the Buillders Express employees.</p> <p>I hope this will be looked at as I will not spend another dime at Builders Express or Builders Warehouse for that matter. I will also insist on all the contractors that I am associated with spend their money elsewhere. This way we will atleast get the service, treatment and assistance we require.</p> <p> </p> <p> </p> <p> </p>