Builders does not refund cancelled online shopping

Never ever ever under any circumstance by anything online with Builders. I tried to buy something online - it showed they had it in stock but actually they did not.

So they cancelled my order - in January 2021. I still do not have my money back. I have emailed forms and banking details etc etc but nothing. The call centre just tells me someone will get back to me, when they do they ask if I have received my money and when I reply no they are surprised and says they will escalate.

And so we go - I phone, they will get back to me, they phone and ask if I received my money and so we go.

I cannot be given the nr of a manager or supervisor - nowhere to take my issue.

I don't know what to do anymore.

I think I spend more money with call to them than the refund is worth. Even if I get my money now I will be out of pocket.

NEVER AGAIN!