Builders disgusting and kwikot3DI7T

COMPLAINT DESCRIPTION: I am lodging a complaint against Massstores (Pty) Ltd trading as Builders Warehouse regarding Online Order #***, and their supplier Kwikot. I purchased a Kwikot geyser which has failed/is leaking.

When I requested warranty service, the response from Kwikot’s technicians was highly negligent. The first technician left the property leaving the electrical/protective flap of the geyser completely open, creating a severe household safety hazard. A second technician refilled the system but refused to conduct a proper diagnostic unless I personally purchased a replacement element out-of-pocket. I am now being told the system must be drained a third time because the technicians failed to take proper internal photos.

Both the retailer (Builders) and the manufacturer (Kwikot) are refusing to take accountability, leaving my household stranded without hot water, wasting water, and attempting to financially exploit me to fund their own diagnostic process. This is a direct violation of my rights to safe, quality goods and professional service under Sections 55 and 56 of the Consumer Protection Act (CPA).

DESIRED OUTCOME: I require the CGSO to compel Builders Warehouse to immediately replace the defective Kwikot geyser unit at no cost to me, or provide a full refund of the purchase price so I can secure a working unit elsewhere. I also require them to ensure a qualified supervisor oversees the safe removal of the current hazardous setup.