Builders desparate for money

Item: Builders Warehouse
Rating: 1
Author: Hector D

Keep the money you overcharged. It is not my fault your system freezes on checkout. Now I have already spent R20 on a phone call, R 30 petrol visiting the store, and now I must spend more time and money to go draw a statement from my bank to prove it is a double transaction because your system did enter a charge on the Freese. Keep the money, last time I will ever support you

Helpful (0)

Replies (3)

Builders Warehouse's replyOfficial

13 Oct 2023, 12:07

Hi Hector,

Thank you for bringing this to our attention and I do apologise for the unpleasant experience you've had.

I'll have this escalated to ensure it doesn't happen again.

Regards,
NS.

Builders Warehouse's reply13 Oct 2023, 12:07

Official

Hi Hector,

Thank you for bringing this to our attention and I do apologise for the unpleasant experience you've had.

I'll have this escalated to ensure it doesn't happen again.

Regards,
NS.

Hector D's updateReviewer Update

13 Oct 2023, 12:25

This doesn't help me. I am R117,99 out of pocket, but as said, we keep it at that. I am not in your business, bit my logic as a client solving problem, take a look at the stock of the two items I bought. They should be overstocked by 1 each. Then look at the transactions from pos105 operator 70369. I trust your system should show a reboot. On this banking should show the same transaction amount 5 to 10 minutes between each other. I rather leave it at this

Hector D's update13 Oct 2023, 12:25

Reviewer Update

Builders Warehouse's replyOfficial

13 Oct 2023, 12:31

I understand and I do apologise for the inconvenience caused.

Please shout if you do need help with anything else.

Regards,
NS.

Builders Warehouse's reply13 Oct 2023, 12:31

Official

I understand and I do apologise for the inconvenience caused.

Please shout if you do need help with anything else.

Regards,
NS.