NR
Nicky R
1 reviews | Active since Jun 2009
07 Jan 2019, 18:32
Builders are ***** - they take your money, but don't deliver or respond to emails
Builders take online orders, take money, and promise delivery on a date specified by them, and don't think of phoning the client (have all contact details on my online profile) if delivery is delayed. I found out by emailing them to enquire about delivery time, then told delivery is unlikely to take place... I WANT A REFUND!!!! NOBODY SHOULD ORDER FROM BUILDERS. THEY TAKE YOUR MONEY, AND DON'T DELIVER ****erally and figuratively)!!!!
Helpful (0)
Replies (7)0
Replies (7)Builders Warehouse's replyOfficial
08 Jan 2019, 08:30Hi Nicky
I'm sorry that you've not yet received your order and for the service received.
I can assure you that this isn't the experience we want you to have when ordering from our website.
We will be calling you shortly to have this matter resolved.
Kind Regards
Kurt
I'm sorry that you've not yet received your order and for the service received.
I can assure you that this isn't the experience we want you to have when ordering from our website.
We will be calling you shortly to have this matter resolved.
Kind Regards
Kurt
Builders Warehouse's reply08 Jan 2019, 08:30
Official
Hi Nicky
I'm sorry that you've not yet received your order and for the service received.
I can assure you that this isn't the experience we want you to have when ordering from our website.
We will be calling you shortly to have this matter resolved.
Kind Regards
Kurt
I'm sorry that you've not yet received your order and for the service received.
I can assure you that this isn't the experience we want you to have when ordering from our website.
We will be calling you shortly to have this matter resolved.
Kind Regards
Kurt
NR
Nicky R's updateReviewer Update
08 Jan 2019, 11:00Please arrange a refund with immediate release. I need to buy a fridge from somewhere that gives a damn about their customers, and who don't just take money with nothing in return.... commonly known as *****ING. I expect the refunded money to reflect in my account by close of business tomorrow.
NR
Nicky R's update08 Jan 2019, 11:00
Reviewer Update
Please arrange a refund with immediate release. I need to buy a fridge from somewhere that gives a damn about their customers, and who don't just take money with nothing in return.... commonly known as *****ING. I expect the refunded money to reflect in my account by close of business tomorrow.
NR
Nicky R's updateReviewer Update
08 Jan 2019, 15:03Not only do Builders take your money, but they are too useless to be able to arrange delivery on a date they provided. BUILDERS ACCEPTED MY ORDER & TOOK MY MONEY, but now cancelled my order because the left hand doesn't know what the freaking right hand is doing.
I have to wait 7 days for me to get my money back so that they can make more money off their customers that they have already *****ed. No business logic!!!!! And immediate payments are possible, its called instant payments or immediate release. You are just a business ready for failure, and will do anything and everything I and those in my circle can to make Builders crash down in a heap.
As indicated earlier, you ha e not held up your end of tbe transaction (accepted by you), so is uncalled for not giving me my money back. That cannot be ethically correct to take money from customers, with no intention of honouring your end, then delaying refund to make money in your account. Thats the message received loud and clear!
NR
Nicky R's update08 Jan 2019, 15:03
Reviewer Update
Not only do Builders take your money, but they are too useless to be able to arrange delivery on a date they provided. BUILDERS ACCEPTED MY ORDER & TOOK MY MONEY, but now cancelled my order because the left hand doesn't know what the freaking right hand is doing.
I have to wait 7 days for me to get my money back so that they can make more money off their customers that they have already *****ed. No business logic!!!!! And immediate payments are possible, its called instant payments or immediate release. You are just a business ready for failure, and will do anything and everything I and those in my circle can to make Builders crash down in a heap.
As indicated earlier, you ha e not held up your end of tbe transaction (accepted by you), so is uncalled for not giving me my money back. That cannot be ethically correct to take money from customers, with no intention of honouring your end, then delaying refund to make money in your account. Thats the message received loud and clear!
NR
Nicky R's updateReviewer Update
08 Jan 2019, 19:20Builders, as per my previous telephonic and electronic communication, the lack of delivery caused immense frustration, as I urgently need a replacement fridge, its due to my current one being a fire risk, as well as not having a spare fridge to put my things in, to eliminate the fire risk.
Although my order is cancelled, please advise is a distribution manager or store manager can indicate when stock will be received and delivered, so that we can receive a fridge soonest, instead of starting this process from scratch. I would just appreciate being kept in the loop, which was not the case earlier. Please advise who I can speak to, to get the order resurrected and get a better indication of delivery date?
NR
Nicky R's update08 Jan 2019, 19:20
Reviewer Update
Builders, as per my previous telephonic and electronic communication, the lack of delivery caused immense frustration, as I urgently need a replacement fridge, its due to my current one being a fire risk, as well as not having a spare fridge to put my things in, to eliminate the fire risk.
Although my order is cancelled, please advise is a distribution manager or store manager can indicate when stock will be received and delivered, so that we can receive a fridge soonest, instead of starting this process from scratch. I would just appreciate being kept in the loop, which was not the case earlier. Please advise who I can speak to, to get the order resurrected and get a better indication of delivery date?
Builders Warehouse's replyOfficial
09 Jan 2019, 08:25 Hi Nicky
We are not able to have the order re-booked as it has already been cancelled and the refund is in process.
You would need to replace the order online. As per our telephonic conversation we are unable to confirm when more stock will be received as the supplier themselves are out of stock of the fridge.
Kind Regards
Kurt
We are not able to have the order re-booked as it has already been cancelled and the refund is in process.
You would need to replace the order online. As per our telephonic conversation we are unable to confirm when more stock will be received as the supplier themselves are out of stock of the fridge.
Kind Regards
Kurt
Builders Warehouse's reply09 Jan 2019, 08:25
Official
Hi Nicky
We are not able to have the order re-booked as it has already been cancelled and the refund is in process.
You would need to replace the order online. As per our telephonic conversation we are unable to confirm when more stock will be received as the supplier themselves are out of stock of the fridge.
Kind Regards
Kurt
We are not able to have the order re-booked as it has already been cancelled and the refund is in process.
You would need to replace the order online. As per our telephonic conversation we are unable to confirm when more stock will be received as the supplier themselves are out of stock of the fridge.
Kind Regards
Kurt
NR
Nicky R's updateReviewer Update
09 Jan 2019, 12:04Builders are just idiots trying to run a business. How can you run a business when you have no idea when stock is arriving????
And they refuse to try help me, even when they know of my current appliance being a fire hazard, and ultimately prolonging this issue.
Why dont you just close doors, as you are not worth anything but creating issues in our lives.
I have also reported your non-payment to me, to The Ethics Institute. Builders does not give a damn about customers, take their money and delay refunds to earn interest in their account for doing NOTHING. ********* IN EVERY SHAPE AND FORM.
NR
Nicky R's update09 Jan 2019, 12:04
Reviewer Update
Builders are just idiots trying to run a business. How can you run a business when you have no idea when stock is arriving????
And they refuse to try help me, even when they know of my current appliance being a fire hazard, and ultimately prolonging this issue.
Why dont you just close doors, as you are not worth anything but creating issues in our lives.
I have also reported your non-payment to me, to The Ethics Institute. Builders does not give a damn about customers, take their money and delay refunds to earn interest in their account for doing NOTHING. ********* IN EVERY SHAPE AND FORM.
NR
Nicky R's updateReviewer Update
09 Jan 2019, 18:34Please advise of the date on which I can expect my refund, into my account?
NR
Nicky R's update09 Jan 2019, 18:34
Reviewer Update
Please advise of the date on which I can expect my refund, into my account?
