Builders are a bunch of ****MERS

I placed an online order for a Power Station on 08 January 2026, the status of the order reads "confirmed" and it was supposed to have been delivered 9-11 days after the order was placed. It is now the 04th of February 2026 which is now 19 working days later and I still don't know What's the happening or what's the delay about. No call ,no email, no update on the online system either. I called the call center and they told me that the supplier has discontinued the product and I will get a refund and an email (which was all a lie) , no one has ever called me to arrange for this refund.

So you guys are basically ****MERS, you take our monies and don't fulfill your end of the promise. How difficult can it be to either deliver the product or process a refund timeously??? I am failing to understand where the difficulty is in providing decent customer service.

Shhuuuu I'm annoyed to the core with BUILDERS, NO MORE. This was my first time ordering with you guys and definately the last time . Very pathetic service to say the least.

And don't send me your automated reply here, I want to speak to someone telephonically and I want my money back - I could have done better things with that money than to waste it on your inefficient website.