AN
Awee N
1 reviews | Active since Mar 2019
03 Mar 2019, 11:04
Builders appauling services
Builders Warehouse is pathetic, today again i had glass cut and yet again im at the end of bad service and having the wrong glass sizes cut. I asked and asked and asked. I have laid complaints as everytime you need to have anything done. Its always wrong or and issue. Having to phone them and only to get them to say hold on and we trying to get the manager. Seriously im the customer how the hell. How do you make your customers wait and then additional costs on your own account. This is unacceptable and where is our customer rights. I demand results and explanation.
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Builders Warehouse's replyOfficial
04 Mar 2019, 10:04Hi Awee,
Thank you for your feedback regarding the experience you've encountered and I am sorry for the inconvenience it has caused.
The service you've received certainly hasn't been a pleasant one and this is certainly not what we want happening to any of our customers.
We strive to assist all customers in the best possible way and to hear that this is not happening doesn't sit well with me.
This matter will be addressed with the Branch Manager at the Gezina store to ensure that corrective measures are put in place to better our customer experience.
Kindly note that I will contact you regarding this complaint.
Regards,
Athena
Thank you for your feedback regarding the experience you've encountered and I am sorry for the inconvenience it has caused.
The service you've received certainly hasn't been a pleasant one and this is certainly not what we want happening to any of our customers.
We strive to assist all customers in the best possible way and to hear that this is not happening doesn't sit well with me.
This matter will be addressed with the Branch Manager at the Gezina store to ensure that corrective measures are put in place to better our customer experience.
Kindly note that I will contact you regarding this complaint.
Regards,
Athena
Best regards,
Builders Warehouse's reply04 Mar 2019, 10:04
Official
Hi Awee,
Thank you for your feedback regarding the experience you've encountered and I am sorry for the inconvenience it has caused.
The service you've received certainly hasn't been a pleasant one and this is certainly not what we want happening to any of our customers.
We strive to assist all customers in the best possible way and to hear that this is not happening doesn't sit well with me.
This matter will be addressed with the Branch Manager at the Gezina store to ensure that corrective measures are put in place to better our customer experience.
Kindly note that I will contact you regarding this complaint.
Regards,
Athena
Thank you for your feedback regarding the experience you've encountered and I am sorry for the inconvenience it has caused.
The service you've received certainly hasn't been a pleasant one and this is certainly not what we want happening to any of our customers.
We strive to assist all customers in the best possible way and to hear that this is not happening doesn't sit well with me.
This matter will be addressed with the Branch Manager at the Gezina store to ensure that corrective measures are put in place to better our customer experience.
Kindly note that I will contact you regarding this complaint.
Regards,
Athena
Best regards,