SM
Simphiwe M
1 reviews | Active since Aug 2020
21 Aug 2020, 09:55
Builders and ryobi a combo from hell
Bought a ryobi grass trimmer which broke took it in and got a replacement which worked for short while. Then they gave me a new trimmer which never worked. When I took it back I got a repair bill for the brand new trimmer. The same happened with the ryobi leaf blower. Took in a lawn mower for repairs at craighall builders. Went back three weeks later to find my mower never left the store. They misplaced the paperwork.My advise avoid builders if you can, if you can't don't buy ryobi products. Those two are a bad combo
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Builders Warehouse's replyOfficial
21 Aug 2020, 11:27Hi Simphiwe,
I'm awfully sorry for the service you received.
I can only imagine how you are feeling as you need the machine to work to do the job. This is concerning and needs to be addressed so that we tackle this matter head on as we can't have this happening to our customers.
Please allow us to have a look into this by sharing the following on a private reply as I am unable to view your personal details on Hello Peter in the public view:
- Your full name and contact number
- Your email address
- Your order number
- The repairs reference number
We will ensure that this is addressed effectively and resolved as promptly as possible.
Looking forward to your private reply.
Regards,
Athena
I'm awfully sorry for the service you received.
I can only imagine how you are feeling as you need the machine to work to do the job. This is concerning and needs to be addressed so that we tackle this matter head on as we can't have this happening to our customers.
Please allow us to have a look into this by sharing the following on a private reply as I am unable to view your personal details on Hello Peter in the public view:
- Your full name and contact number
- Your email address
- Your order number
- The repairs reference number
We will ensure that this is addressed effectively and resolved as promptly as possible.
Looking forward to your private reply.
Regards,
Athena
Best regards,
Builders Warehouse's reply21 Aug 2020, 11:27
Official
Hi Simphiwe,
I'm awfully sorry for the service you received.
I can only imagine how you are feeling as you need the machine to work to do the job. This is concerning and needs to be addressed so that we tackle this matter head on as we can't have this happening to our customers.
Please allow us to have a look into this by sharing the following on a private reply as I am unable to view your personal details on Hello Peter in the public view:
- Your full name and contact number
- Your email address
- Your order number
- The repairs reference number
We will ensure that this is addressed effectively and resolved as promptly as possible.
Looking forward to your private reply.
Regards,
Athena
I'm awfully sorry for the service you received.
I can only imagine how you are feeling as you need the machine to work to do the job. This is concerning and needs to be addressed so that we tackle this matter head on as we can't have this happening to our customers.
Please allow us to have a look into this by sharing the following on a private reply as I am unable to view your personal details on Hello Peter in the public view:
- Your full name and contact number
- Your email address
- Your order number
- The repairs reference number
We will ensure that this is addressed effectively and resolved as promptly as possible.
Looking forward to your private reply.
Regards,
Athena
Best regards,